Successful Comfort Advisor focused on sales and customer relations. Skilled in demonstrating HVAC offerings to residential customers and adept at locking in consistent sales. Natural people person with excellent prospecting abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Comfort Advisor
Daniel's Plumbing And HVAC
04.2023 - Current
Set up new contracts for products and services and coordinated transition to installation team.
Handled 12-15 residential estimates per week showcasing features such as energy efficiency advantages, unit quietness and control systems.
Engaged customers with friendly conversation to uncover needs and build trust.
Maintained closing rate over 60% in sales with dedicated prospecting and exceptional customer relations skills.
Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Resolved issues efficiently and enhanced customer satisfaction ratings.
Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Exceeded sales goals, increased revenue and facilitated sales.
Contacted customers and prospects to generate new business to achieve company growth goals.
Serviced existing accounts on regular basis to maximize revenue.
Streamlined the sales process by developing a comprehensive understanding of available financing options for clients.
Established trust with clients through clear communication, addressing concerns, and providing expert advice.
Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
Maintained closing rate over 60% with dedicated prospecting and exceptional customer relations skills.
Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
Upheld the company's reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors.
Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options
Sales Representative
LeafGuard Holdings
05.2022 - 03.2023
Answer the questions of customers regarding services, products, and terms and agreements
Continue to increase sales by an average of 10% quarterly in the Austin area
Establish, develop, and maintain positive business and customer relationships
Generate new sales leads through door-to-door knocking
Work cross-functionally with marketing team to determine and schedule sales promotions
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Trained and mentored new sales representatives.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Property Supervisor
Property Doctors Services
02.2021 - 08.2022
Managed between 5-10 team of home improvement workers and house cleaners
Met deadlines set by property managers to successfully complete apartment turnovers
Organized apartment properties that needed to be repaired and renovated
Improved overall property value through strategic renovations, upgrades, and attractive landscaping projects.
Delivered high-quality work on time and within budget, earning positive feedback from clients.
Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
Customer Sales Representative
Century Water Solutions
11.2021 - 05.2022
Achieved high performing sales revenue by increasing annual revenue by 25%
Generated new sales leads through door-to-door knocking and canvassing surrounding neighborhoods
Presented to customers the benefit of purchasing the company's products and services
Trained newly hired sales representatives on company policies, products, and services
Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Education
High School Diploma -
Karen Wagener High School
San Antonio, United States
06.2018
Skills
Active Listening Skills
Client Satisfaction
Professional Relationships
Residential HVAC
Home Inspections
Negotiation and Closing
Client Rapport-Building
System Replacements
Problem-solving abilities
Self Motivation
Adaptability and Flexibility
Certification
EPA License - Obtained in 2023
Additional Information
I have spent the last 2 years focusing on becoming the top in my field in knowledge and in sales. I boast a 60%+ sales turnover in a field where the national average is 30%. I have a great amount of training in sales as well as service work and am very competent in system repairs and customer service. I pride myself on my ability to connect with others and build lasting relationships with my clients.
Awards
Sales Person of the Month (Daniels) -July 2023
Always Closing (Daniels) -April 2023
Sales Person of the Month (Leafgaurd) - January 2023