Jèdah Rabon
Henderson,NV
Summary
Dynamic customer service professional with a proven track record at found-ever, excelling in problem resolution and customer engagement. Skilled in active listening and strategic decision-making, I foster loyalty through empathetic interactions, ensuring customer satisfaction and repeat business. Adept at navigating high-pressure situations while maintaining professionalism and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intouch Cx
11.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Foundever
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Warehouse Associate
Amazon
06.2023 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifted materials weighing as much as [50] pounds.
- Performed inventory control, such as counting, and stocking merchandise.
FOH Team Member
Freddys Frozen Custard And Steakburger
04.2022 - 05.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
Education
No Degree - Health Care Administration
North West Career College
Las Vegas, NVHigh School Diploma -
Sheldon High School
Sacramento, CA05-2023
Skills
- Customer Engagement
- Active listening
- Strategic Decision Making
- Data entry
- Problem resolution
- Customer Support Experience
Certification
- First Aid Certification
Timeline
Customer Service Representative
Intouch Cx
11.2024 - 03.2025
Customer Service Representative
Foundever
09.2023 - 03.2024
Warehouse Associate
Amazon
06.2023 - 09.2023
FOH Team Member
Freddys Frozen Custard And Steakburger
04.2022 - 05.2023
No Degree - Health Care Administration
North West Career College
High School Diploma -
Sheldon High School
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