Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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J. Daniel Torres

San Antonio,TX

Summary

Personable business professional bringing successful 15-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

15
15
years of professional experience

Work History

Data Analyst Associate I/Inspector

JPMorgan Chase
09.2022 - Current
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Implemented robust quality control measures to minimize errors and improve the reliability of analytical outputs.
  • Maintained up-to-date knowledge of industry trends and advancements in data analytics, enhancing the adaptability of solutions provided.
  • Enhanced software quality by conducting thorough testing and identifying areas for improvement.
  • Identified risks associated with software changes, mitigating potential issues through careful analysis and proactive communication with stakeholders.
  • Collaborated with business-unit leaders to identify and prioritize problems.

Team Leader Manager

JPMorgan Chase
08.2012 - 09.2022
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions
  • Led employee relations through effective communication, coaching, training and development
  • Evaluated employee performance monthly basis and coached and trained 20 to 40 team members, increasing quality of work and employee motivation
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
  • Facilitated meetings to communicate team performance goals and results.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Delivered regular team meetings for aligned work towards common goals.
  • Implemented training programs to maximise team member development and potential.

Customer Service Representative

Citibank
12.2010 - 08.2012
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
  • Provided customers with detailed information on company products, services and materials
  • Gained in-depth understanding of company products, systems and policies to give customers expert support
  • Assisted in training new employees and participated in cross-training with other departments
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Education

BBA - Project Management

University of Arizona
Tucson, AZ
05.2026

Skills

  • Staff Management
  • Operations management
  • Project Management
  • Business Development
  • Strategic planning
  • Policies and procedures
  • Verbal and written communication
  • Scheduling
  • Forecasting
  • Data Mapping
  • Statistical Data Analysis
  • Developing Project Plans

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Data Analyst Associate I/Inspector

JPMorgan Chase
09.2022 - Current

Team Leader Manager

JPMorgan Chase
08.2012 - 09.2022

Customer Service Representative

Citibank
12.2010 - 08.2012

BBA - Project Management

University of Arizona

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J. Daniel Torres