Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEREMY DAROS

Summary

An accomplished, results-driven people leader with 23 years of experience in telecommunications, project management, leadership, and team-building. Through strong project management skills and an academic background rich with leadership theory, I have not only delivered exceptional results but also fostered a culture of innovation, collaboration, and excellence among my teams.

Overview

22
22
years of professional experience

Work History

Director, Service Delivery

Windstream
03.2020 - Current
  • Generate up to $1M in new quarterly revenue from sale to activation for some of Windstream's highest-profile enterprise clients
  • Expert with postgraduate level research and experience in leading geographically dispersed teams, including remote home office workers
  • Rank within top revenue and order completion forecasting goals and metrics for all Service Delivery directors, regularly exceeding 30% of order and financial throughput
  • Create comprehensive training plans to develop and grow career pathing within several organizations
  • Develop and lead teams of 40-50 employees, including managers, project managers, and team leads
  • Collaboration Executive Board leader, tasked with creating new cross-functional collaboration team to integrate communication, process, and support within Windstream Enterprise
  • Executive Mentor, Level Up leadership development program for managers Selected to complete leadership program targeting top Directors and VPs

Adjunct Professor

University of Southern Maine
01.2017 - Current
  • Designed and delivered a 3-credit undergraduate course, "Organizational Theory," at Maine's largest University
  • Teaching presentations included both in-person and online class material through live lectures and recorded PowerPoint presentations
  • Earned maximum score on student evaluations over 5 semesters
  • Each class contained 15-20 students, with coursework including presentations, terms papers, weekly writing submissions, and experiential learning

Manager/Staff Manager, Service Delivery

Windstream
03.2016 - 03.2020
  • Led 10-16 director project managers, delivering over $300k in telecom revenue annually
  • Exceeded revenue "quote to cash" goals on a monthly basis, finishing with 128%, 123%, and 125% toward target in 2016, 2017, and 2018 respectively
  • Drove performance excellence by reducing quality defects to
  • Created company integration plan by identifying best practices, crafting new business rules, developing new processes for M&A between several telecom organizations
  • Facilitated meetings to communicate team performance goals and results

Consultant/Facilitator

Toyota Champions, Great Island Consulting, P
08.2011 - 12.2018
  • Designed and deliver 5-Day Champions DEI seminar for Toyota Motor Company; employees ranging from entry to executive level
  • Co-Convener of ongoing material updates, strategy, and planning sessions based on client needs

Designer/Facilitator

New England Association for College Admission Counseling, NEACAC
08.2016 - 08.2017
  • Deliver day-long leadership training to Rising Leaders group within NEACAC
  • Emphasis on team building, communication, and leadership mentoring, increasing leadership performance within the teams

Facilitator/Consultant

Massachusetts Teaching Association, MTA
08.2011 - 08.2016

Annually co-facilitated 12 Inclusive Behaviors workshop

Co-design and implement experiential workshop focusing on inclusive leadership Focus on New Presidents' Orientation building success in new leadership roles

Manager, Service Implementation

Earthlink
01.2007 - 03.2016
  • Led multi-level network implementation teams responsible for guiding client communications and relationships from sale to network activation
  • Coached and develop 15-member team of project coordinators
  • Facilitated service implementation learning programs via Cisco Webex and MS Lync
  • Collect, analyzed and evaluate team metrics for presentation to executive leadership

Network Coordinator/Team Lead

CTC/One Communications
10.2001 - 01.2007

Education

M.A - Leadership Studies

University of Southern Maine
Portland, Maine
05.2016

B.A. - Psychology

Marist College
Poughkeepsie, NY
05.1999

Skills

  • MS Excel - X-lookup, pivot tables, and other data analysis
  • PowerPoint - Presentations include recorded, in-person and remote live delivery
  • Executive mentor - Coaching leaders from supervisor to senior managers
  • Adobe Premiere - Rich media video editing/presentation

Timeline

Director, Service Delivery

Windstream
03.2020 - Current

Adjunct Professor

University of Southern Maine
01.2017 - Current

Designer/Facilitator

New England Association for College Admission Counseling, NEACAC
08.2016 - 08.2017

Manager/Staff Manager, Service Delivery

Windstream
03.2016 - 03.2020

Consultant/Facilitator

Toyota Champions, Great Island Consulting, P
08.2011 - 12.2018

Facilitator/Consultant

Massachusetts Teaching Association, MTA
08.2011 - 08.2016

Manager, Service Implementation

Earthlink
01.2007 - 03.2016

Network Coordinator/Team Lead

CTC/One Communications
10.2001 - 01.2007

M.A - Leadership Studies

University of Southern Maine

B.A. - Psychology

Marist College
JEREMY DAROS