Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Day

Muskegon,MI

Summary

Proficient and knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Guest Relations Associate

Lakeshore Museum Of History And Science
05.2023 - Current
  • Sold tickets for different activities, dinners and special events.
  • Anticipated and attentively handled guest needs or concerns.
  • Distributed promotional items and coordinated special guest engagement events.
  • Engaged guests through upbeat conversation and personalized service.
  • Typed up professional business correspondence, reports and other documents.
  • Answered multi-line telephone system to aid guests, direct callers and take messages.
  • Maintained high level of professionalism and discretion when dealing with guests.

Sales

Tractor Supply Company
5 2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Shift Manager

Taco Bell
12.2020 - 05.2022
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Tracked receipts, employee hours and inventory movements.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.

Care Giver

All Heart Agency
06.2016 - 11.2020
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted with daily living activities by helping with hygiene needs, [Task] and household chores.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised 4 household staff, contractors and vendors.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Store Manager

Sears
02.2015 - 06.2016
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Supervised guests at front counter, answering questions regarding products.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

Oak Harbor High School
Oak Harbor, WA

GED -

Columbia Basin Job Corps.
Moses Lake, WA
07.2008

Skills

  • Inventory controls
  • Accurate Money Handling
  • Team Leadership
  • Scheduling
  • Adaptability

Timeline

Guest Relations Associate

Lakeshore Museum Of History And Science
05.2023 - Current

Shift Manager

Taco Bell
12.2020 - 05.2022

Care Giver

All Heart Agency
06.2016 - 11.2020

Store Manager

Sears
02.2015 - 06.2016

Sales

Tractor Supply Company
5 2022 - Current

Oak Harbor High School

GED -

Columbia Basin Job Corps.

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Joshua Day