Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Jessica Delgado

Bergenfield,USA

Summary

Dedicated professional transitioning from corporate and customer service roles into the mental health field. Bringing strong interpersonal skills and proven conflict resolution abilities to excel as an LMFT intern during practicum training. Eager to contribute empathetic communication and collaborative problem-solving skills to support client-centered therapy.

Overview

16
16
years of professional experience

Work History

Technical Operations Analyst

MS Reinsurance
01.2024 - Current
  • Relationship Building: Coordinated communications across diverse client accounts to foster trust and establish strong, empathetic relationships
  • Empathetic Problem Solving: Applied analytical skills to manage payments and resolve account discrepancies, demonstrating keen attention to detail and understanding of client concerns
  • Collaborative Process Improvement: Worked with cross-functional teams (underwriting, claims, and IT) to streamline processes and enhance client support, reflecting effective teamwork and conflict resolution skills
  • Data Communication: Developed comprehensive reports and dashboards that translated complex data into actionable insights for stakeholders
  • Leadership in Initiatives: Led multi-department projects requiring coordinated efforts and managed diverse stakeholder expectations, directly transferable to managing therapeutic environments.

Senior Technical Accountant

Swiss Re
05.2016 - 10.2023
  • Collaborated with multiple teams to resolve complex discrepancies and ensure clear communication across departments
  • Managed critical account data with a strong attention to detail and effective problem-solving techniques
  • Adapted to dynamic environments, showcasing skills valuable in client-centered and therapeutic settings.

Administrative Assistant

Swiss Re
05.2013 - 05.2016
  • Coordinated high-profile events and meetings, managing communications with international dignitaries and senior executives
  • Provided empathetic support and administrative assistance to colleagues, fostering a collaborative work environment
  • Developed and maintained streamlined procedures, transferable to managing client records and treatment plans.

Customer Service

Montefiore Medical Center
03.2009 - 05.2013
  • Delivered exceptional customer service in a healthcare setting by resolving concerns, demonstrating empathy, and building trust with patients
  • Trained new employees on system protocols, emphasizing clear communication and supportive interactions
  • Initiated outreach projects that enhanced engagement and community support, reinforcing relationship-building skills essential in therapy.

Education

Masters for LMFT -

Touro University Worldwide
03.2025

MBA - Business Marketing

Ashford University
Clinton, Iowa
09.2012

BA - Media/Psychology

Hunter College
New York, NY
08.2008

Skills

  • Interpersonal Communication
  • Conflict Resolution
  • Leadership & Team Collaboration
  • Analytical & Technical Proficiency
  • Bilingual Proficiency
  • Administrative & Organizational Skills

Languages

Spanish
Native or Bilingual

Timeline

Technical Operations Analyst

MS Reinsurance
01.2024 - Current

Senior Technical Accountant

Swiss Re
05.2016 - 10.2023

Administrative Assistant

Swiss Re
05.2013 - 05.2016

Customer Service

Montefiore Medical Center
03.2009 - 05.2013

MBA - Business Marketing

Ashford University

BA - Media/Psychology

Hunter College

Masters for LMFT -

Touro University Worldwide

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Jessica Delgado