Summary
Overview
Work History
Education
Skills
Timeline
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J. Denise Smith

Summary

Accounting Specialist leveraging over 15 years of accounting experience. Possesses a demonstrated history of leadership, problem-solving, and team building skills to achieve organizational goals effectively and efficiently. Applies Accounting and management skills to optimize productivity and service quality in a dynamic and fast-paced environment.

Overview

15
15
years of professional experience

Work History

Audit Tech

Standard Parking/ ABM Lanier Hunt
04.2016 - Current
  • Ensured data confidentiality throughout all stages of the audit process, maintaining the highest levels of integrity and professionalism.
  • Identified various risks and errors to propose corrective action to decision makers.
  • Collected and reported monthly expense variances and explanations.
  • Identified management control weaknesses and provided value added suggestions for remediation.
  • Developed and implemented corrective actions to bring business areas in line with standards.
  • Compiled general ledger entries on short schedule with 100% accuracy.
  • Diminished outstanding debts by analyzing accounts for issues.
  • Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
  • Developed financial models to assess and analyze financial performance of clients.
  • Developed strong relationships with stakeholders by maintaining open lines of communication throughout the entire audit process.
  • Increased client satisfaction through timely communication regarding audit progress and results.
  • Supported litigation through examination of canceled checks, invoices and bank records.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Enhanced internal controls through thorough risk assessments and recommendations to management.
  • Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
  • Handled planning and budgeting for audit engagements.
  • Assisted in the development of audit plans, focusing on areas of high risk or potential fraud to protect company assets.
  • Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
  • Analyzed trends in financial data to investigate fluctuations.
  • Determined effectiveness of current control structures.
  • Provided guidance on regulatory requirements, helping clients maintain full compliance with industry standards.
  • Supervised and developed associates and oversaw auditing activities across operational, personnel utilization and excessive billing areas.
  • Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
  • Participated in professional development opportunities to stay current on industry trends and best practices in auditing techniques.
  • Cooperated with senior leaders to create operating budgets and initiate financial planning.
  • Organized training for cross-functional teams to achieve greater performance and results.
  • Conducted comprehensive audits for accurate financial reporting and compliance with regulations.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Collaborated with cross-functional teams to ensure consistent auditing practices across the organization.
  • Performed strategic planning, execution and finalization of audits.

Customer Support Specialist

Footlocker
05.2013 - Current
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Led initiatives aimed at boosting team morale through recognition programs, incentives, or other motivational strategies designed to encourage top-notch performance from every member of the support staff.
  • Gathered and reviewed sales information to generate management reports and support team decision-making.
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Provided primary customer support to internal and external customers.
  • Collected vital information to support company and associates through interviews and data analysis.
  • Updated account information to maintain customer records.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Multitasked to handle diverse customer needs in high-volume Brick and Mortal setting, prioritizing tasks to keep up with challenging deadlines.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted in the development of user guides, FAQs, and other self-help resources for customers seeking quick answers to common questions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Offered assistance in implementing and developing training programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
  • Tracked customer service cases and updated service software with customer information.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Leveraged consultative approach to gather customer details and technical data.
  • Tested new software and hardware prior to deployment.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Worked closely with sales representatives to ensure seamless handoff of potential leads from support interactions.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Researched and identified solutions to technical problems.
  • Responded to customer requests for products, services, and company information.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Accounts Payable Specialist

Standard Parking/ ABM Lanier Hunt
10.2008 - Current
  • Matched purchase orders with invoices and recorded necessary information.
  • Maintained compliance with internal controls and external regulations related to accounts payable processes.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Stored office and client records on secured server to prevent data losses, conducting regular backups.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Maintained good working relationships with vendors and resolved disputes.
  • Inspected account books and recorded transactions.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Participated in cross-functional projects aimed at streamlining finance operations within the organization.
  • Used advanced software skills to produce high-quality documents, reports, and presentations.
  • Entered figures using 10-key calculator to compute data quickly.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Assisted in automating repetitive tasks within the accounts payable function, resulting in increased productivity levels throughout the department.
  • Handled trade payable documentation by reviewing month-end accruals.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Stayed abreast on industry best practices and emerging trends in accounts payable processes, enabling continuous improvement initiatives within the department.
  • Input financial data and produced reports using internal software.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Registered transactions and data on accounting database to track history and safeguard information.
  • Reorganized accounts payable processes, decreasing supplier payment delays from 95 to 35 days.
  • Reorganized accounts payable processes, decreasing supplier payment delays from 120 to 45 days.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Collaborated with procurement team to resolve discrepancies between purchase orders and invoices received.

Bookkeeping Clerk

Standard Parking/ ABM Lanier Hunt
10.2008 - Current
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Maintained updated knowledge of relevant laws, regulations, industry trends, and best practices in bookkeeping through ongoing professional development.
  • Enhanced the efficiency of accounts payable processing by automating invoice approval workflows, reducing manual entry errors, and increasing overall accuracy.
  • Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Reduced errors in financial reporting with thorough reconciliation of accounts, invoices, and expenses.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Assisted in budget planning by providing detailed expense analysis to department managers.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
  • Assisted management with annual expense plans to strategically track income or revenue.
  • Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Strengthened internal controls by recommending improvements in bookkeeping procedures based on thorough analysis of current practices.
  • Increased overall efficiency by cross-training in payroll processing and other administrative tasks as needed.
  • Provided excellent customer service when resolving vendor inquiries or discrepancies related to invoices or payments.
  • Prepared accurate and timely financial reports for management, facilitating data-driven decision-making processes.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Transferred data and documents to facilitate system migration and software updates.
  • Facilitated a smooth audit process through meticulous record-keeping and clear communication with external auditors.
  • Completed financial reports, providing insight into performance, operations, and cash flow.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Inspected account books and recorded transactions.
  • Improved cash flow management through the careful tracking and monitoring of accounts receivable and payable balances.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Assisted in budget preparation and forecasting to control expenditure and maximize profitability.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Ensured compliance with tax regulations by accurately recording and filing necessary documents on time.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Assisted with year-end closing procedures, ensuring all adjustments were recorded accurately before finalizing annual financial statements.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Contributed to team goals by consistently meeting deadlines for financial reporting requirements within tight turnaround times.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Used accounting software to prepare weekly and monthly financial reports.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Coordinated with external auditors to resolve discrepancies.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using internal software.
  • Collaborated with the accounting team to ensure accurate month-end closings and reconciliations were completed on time.
  • Verified items billed against items ordered and reconciled differences through follow-up with vendor.
  • Maintained account accuracy by reviewing and reconciling checks monthly.

Education

Devry University
Decatur, GA

Skills

  • Results Orientation
  • General ledger accounting
  • Budget Preparation
  • Intuit QuickBooks
  • Staff Training
  • Bank Reconciliation
  • Accounting Processes
  • Critical Thinking and Analysis
  • Account reconciliation processes
  • Team Collaboration
  • Accounting Terminology
  • Audit Planning
  • Fraud Detection Methods
  • Attention to Detail
  • Presentation abilities
  • Report Writing
  • Quality Assessment
  • Account reconciliation specialist
  • Accounting Software Systems
  • General Ledger
  • Accounting Records Analysis
  • Cash Analysis
  • Account Reconciliation
  • Journal Entries
  • Financial records review

Timeline

Audit Tech

Standard Parking/ ABM Lanier Hunt
04.2016 - Current

Customer Support Specialist

Footlocker
05.2013 - Current

Accounts Payable Specialist

Standard Parking/ ABM Lanier Hunt
10.2008 - Current

Bookkeeping Clerk

Standard Parking/ ABM Lanier Hunt
10.2008 - Current

Devry University

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