J Denisha Wright-Jones
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unarmed Security Officer
GardaWorld Security
Houston, TX
11.2022 - Current
- Greeted visitors upon arrival at the facility and directed them accordingly.
- Maintained logs of all security related incidents and wrote detailed reports for management review.
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Monitored CCTV surveillance system footage for suspicious activities.
- Identified security issues, drafted incident reports and contacted law enforcement when needed.
- Operated two-way radios for communication with headquarters personnel when necessary.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Verified employee identification cards prior to allowing entry into restricted areas.
- Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
Dispatcher/HR Associate
TrustRide Medical Transportation
Houston, TX
04.2022 - 08.2022
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Received and dispatched calls for emergency services.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Processed onboarding paperwork for new hires and rehires.
- Handled sensitive and confidential employee information with complete discretion.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Armed Protection Officer
G4S Secure Solutions
Memphis, TN
05.2016 - 11.2021
- Conducted security checks on personnel entering and exiting the premises.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Patrolled assigned areas to detect suspicious activities and persons.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Followed established protocol for responding to alarms or other emergency situations.
- Participated in training exercises related to emergency response protocols.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Maintained order and safety while providing customer service and information to facility visitors.
- Communicated effectively with team members while coordinating efforts during shifts.
Document Processor
Dealertrack Technologies
Memphis, TN
10.2015 - 05.2016
- Reviewed, sorted and scanned documents into digital format.
- Worked closely with other departments to ensure accuracy of documentation requirements.
- Scanned paper records into electronic files for storage in centralized database.
- Organized documents according to established procedures and protocols.
- Monitored workflow process for timely completion of tasks within set deadlines.
Home Health Aide
Courtesy Care, Inc.
Memphis, TN
08.2012 - 09.2013
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Helped client with medication self-administration.
- Provided companionship and monitored health condition of clients.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
School Bus Monitor
Durham School Bus Services
Memphis, TN
04.2011 - 06.2012
- Assisted in loading and unloading of passengers including helping young children with their safety belts.
- Accompanied driver and children on bus route to keep students safe and protected.
- Ensured students followed school rules while on the bus, such as no loud talking or fighting.
- Complied with state, local, and federal laws regarding student confidentiality.
- Protected students from physical and verbal bullying.
- Provided assistance to disabled students when getting on and off the bus.
- Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
Education
Bachelor of Science - Criminal Justice in Administration
University of Phoenix
Tempe, AZ02-2025
High School Diploma -
Raleigh- Egypt High
Memphis, TN05-2007
Skills
- Facility Security
- Emergency Response
- Alarm monitoring
- Report Writing
- Crime Prevention
- Situational Awareness
- CCTV Monitoring
- Skilled in working with special needs children
- Working with Diverse People
- Networking
- Team player with positive attitude
- Dependable and Hardworking
- Quick Learner
- Quick problem solver
Accomplishments
- Highest Honors
- Dean's List
- Salutatorian
- Star Tutor
Certification
- Certified CPR & BLS
References
References available upon request.
Timeline
Unarmed Security Officer
GardaWorld Security
11.2022 - Current
Dispatcher/HR Associate
TrustRide Medical Transportation
04.2022 - 08.2022
Armed Protection Officer
G4S Secure Solutions
05.2016 - 11.2021
Document Processor
Dealertrack Technologies
10.2015 - 05.2016
Home Health Aide
Courtesy Care, Inc.
08.2012 - 09.2013
School Bus Monitor
Durham School Bus Services
04.2011 - 06.2012
Bachelor of Science - Criminal Justice in Administration
University of Phoenix
High School Diploma -
Raleigh- Egypt High