Jonathan D Haggerty
Waverly,NY
Summary
I am a proactive, creative, and bold leader, who has received multiple performance and organizational awards throughout career. Achieved high performer ratings on annual evaluations for over 20 years. Optimized processes and supported team efficiency as an operations professional. Collaborated with teams to meet strategic goals and deliver results. Adapted to changing needs while leading cross-functional teams across strategic divisions. Managed projects, improved processes, and allocated resources effectively.
Overview
23
23
years of professional experience
Work History
Transportation and Operations Manager
CVS Health Distribution Center
08.2021 - Current
- Responsible for planning, organizing, directing and managing all operations and production as the sole manager on my shift, leading a team of over 120 non-exempt employees, peaking at near 200 for a time, and 4 exempt Supervisors across all areas and departments within the distribution center.
- Key member in an SC HAW enterprise work-stream group; refined/modified existing award and implemented improvements driving cultural transformation for better colleague engagement and morale; piloted program and submitted through team for enterprise adaptation. Team’s work was recognized by several leaders to include SC SVP.
- Lead 2nd Shift engagement efforts through focus groups and implemented ideas based on colleague driven solutions to challenges colleagues faced leading to a greatly improved score from 66 to 73 (engagement index) and a 79% response rate.
- Have extensive experience bidding, interviewing, hiring, and training new leads and supervisors, preparing them to for their next assignment within DC.
- Monitor and balance resources to achieve daily production and delivery goals. Successfully overcome challenges (JDI) with minimal oversight or guidance as a result of being on 2nd shift.
- In first month employed here, I developed idea to scan virtually generated barcodes to reprint tickets versus punching into RF unit – increasing ease and reducing time to reprint tickets (multiple reprints everyday) leading to more efficient process that is now used by leads and supervisors across both shifts as a regular daily function.
- Balance workloads by taking readings throughout the day to produce appropriate volume by projected times. Hold daily and weekly meetings.
- Monitor KPI/metrics, throughput, and utilization as well as work performance of each department, supervisor, and employee to ensure quality and quantity expectations are met or exceeded utilizing various management concepts such as lean management.
- Conduct staff meetings and audits for production, training, compliance, and safety.
- Maintain oversight of hiring, onboarding, training, scheduling and assigning work to new hires.
- Develop and implement plans, procedures, programs and strategies to enhance performance, service level and cost-per-piece. Collaborate with peers and DC leadership regularly to brainstorm and implement ideas or improvements.
- Review and analyze production, quality, and other operational reports – initiate change as needed to ensure high level service.
- Manage sensitive personnel issues and anything impacting operations, provide guidance and instruction to supervisors, inspire, and engage with colleagues to build high performance.
- Work with systems and processes including or involving Warehouse Management systems, Labor Management Systems and Engineering Work Standards as well as standard programs such as Microsoft Word, Excel, Powerpoint, Outlook, Adobe Pro, Microsoft Teams, Webex, share-drives etc.
- Communicate across shifts to inform and synchronize efforts, communicate with other Distribution Centers, retail or corporate support colleagues, as well as support services such as IT, Facility Services, Asset/Loss Protection, Advice and Counsel (Legal) etc.
- Utilize multiple cost-saving tools and concepts from various methodologies such as Lean Management. Completing Yellow Belt Curriculum and then pursuing Green Belt with a completion date of Green Belt by EOY ‘24.
Supervisory Staff Administrator/ Resource Manager/ Purchase Manager
Department of Army
01.2019 - 07.2021
- Exercise Control in the name of the Commander of a Military Police Battalion
- Supervise and Manage staff leaders and program managers for all directorates to include Human Resources, Logistics, Operations, Training, IT, and Finance – including senior exempt salaried managers and military staff.
- Utilize various travel management, resource management, and manpower systems
- Synchronize efforts across the organization and provide direction or guidance to staff on strategic priorities, make critical decisions impacting the success of the organization
- Hold staff meetings, implement work schedules, approve/disapprove leave of absence, advertise work vacancies/hire/onboard, effect disciplinary measures, submit requests for performance awards, evaluate performance of staff etc.
- Agency Program Coordinator for Government Travel Credit Card, manage 'Mission' budget for organization - approve/disapprove travel
- Review, assist, and process various personnel actions i.e. Pay inquiries and issues etc.
- Managed all major purchasing programs and related activities for US Army Legal Command - developing, managing, and executing all purchase requests, acquisitions and policies for organization consisting of over 1800 personnel.
- Improved account metrics from 50% (when I arrived) to 100% - resulting in 1.6 million dollars of fully funded and successful operational requirements (resulting in recognition by US Army Reserve Command for expert performance).
- Provided training and technical expertise to over 500 personnel in a variety of logistics, acquisitions, and service-related disciplines; Provided logistics support to Command's national mission responding to COVID.
- Assisted in planning and supporting Large Scale exercises and managing joint training environments - achieving mission success involving Active Duty, Reserve, and National Guard assets.
- Utilize various ERP systems such as COTS SAP based software such as GFEBS.
- Earned excellent evaluations and Meritorious Service Medal (High level award) for demonstrating exceptional service, professionalism, technical expertise and outstanding performance in all the above.
Supervisory Logistics Management Specialist
US Army - 86th Training Division
01.2016 - 01.2019
- 86th TD G4, Supervisory LMS as well as the Supplies, Services, and Equipment Budget Manager and HQ's Facility Manager handling technical and leadership challenges of a complex scope in both strategic and operational environments among a wide variety of organizations. Managed exempt salaried operations and program managers and a senior logistics manager, as well as contractors and military senior NCOs and officers as well.
- Serve as Organizational Inspection Program coordinator ensuring inspections are conducted and completed with emphasis on adding value through feedback on performance that is instructive in nature on policy/procedures. Programs I managed and inspected includes all logistics, inventory, purchasing and support services for major programs and projects.
- Conducting trends analysis to determine operational resolutions for systemic discrepancies and coordinating day-to-day efforts that are in line with strategic direction.
- Command and Control Operations and Logistics Support and Sustainment Planning for large scale multi-component/multi-organizational (foreign and domestic) utilizing integrated plans analysis and operations evaluation.
- Supervised the G4 Sustainment and logistics in support of Operation Cold Steel FY17 - pilot iteration. Personally procured contractual support (all unresourced requirements) from commercial vendors and inter-department agencies without additional budget. With minimal lead time my section still provided a metric measured 100% successful support - resulting in a succeeding Operation Cold Steel II FY18.
- Supervised Logistics and Sustainment staff (senior military service-members and government civilian personnel). Assign roles, tasks, and responsibilities. Counsel and evaluate staff performance. Developed and successfully lead initiative from begin to end state (birth to death/research to disposition), to purchase multiple MRZR vehicles through DLA, establish lifecycle support program. Developed and lead initiative for large SRM construction project to support growing mission and footprint of organization. Assisting with initiative for out of cycle (early) purchase of new JLTV (replacement for HMMWV/Humvee) for training by determining and developing support plans.
Logistics Management Specialist
US Army - 76th Operational Response Command
01.2014 - 01.2016
- Accountable Official/Agency Program Coordinator for logistics/fuel accounts and other programs in the Command, home to all army reserve elements (15-30 man teams) embedded globally with Pacific Command, Central Command, European Command, Northern Command, Southern Command, Emergency Preparedness Liaison Offices (10 regional teams and 53 state teams), Defense Logistics Agency, Joint Forces Command, SOCOM, Strategic Command, Transportation Command. Auxiliary support for Task Force 76 iso NORTHCOM. Task Force 76 provides rapid response for Chemical, Biological, Radiological, Nuclear incidents in the homeland.
- Program Manager: Implementing and Managing the; Government Fuel Card Program, Government Purchase Card program, Lodging and Subsistence (in-kind) programs, Enterprise Business System Purchase Request program, various related Budget programs and associated Command policy. Auxiliary support for maintenance programs. Support new complex equipment fielding (NBCRV - Stryker), program management, and assisting with Army wide conflict resolution.
- Purchaser: Government Purchase Cardholder supporting lodging, subsistence, inventory management, supply and equipment requirements for 76th ORC and subordinate units/elements. Process MIPRs, WBS, and Direct Charges (In addition to program management perspective). Served as Contracting Officer Representative (and support contract administration). Utilize concepts from acquisition/JCIDS based processes to assist in decision making related to Life cycle procurement process. Additionally responsible for two brigades and additional ARE units' requirements as sole cardholder during a realignment completing 100+ unique purchase requests monthly for units and teams across the US and Europe.
- The 76th Operational Response Command is USAR center for Defense Support of Civil Authorities, coordinating support to state officials, first responders and other federal agencies during emergencies or natural disasters.
Battalion Supply Sergeant
US Army - Deployment Support Command
01.2011 - 01.2014
- 1188th is a Military Surface Deployment & Distribution Command (SDDC) aligned unit performing terminal, rail, movement control, and deployment support for end to end distribution missions as well as overseeing readiness and technical training for assigned units.
- Managed logistics, purchasing, and inventory for HQ organization and geographically separated subordinate units - managing supply, services, and maintenance duties as well as Government Purchase Card duties - supporting multiple unit's Training events to include the acquisition of equipment, supplies, meals, transportation, and lodging. Receiving, providing analysis of, and presenting consolidated reports with discrepancies resolved. Incorporating, implementing, and/or managing all battalion and unit level logistics, purchasing/acquisition, and supply and service programs to include conducting, delegating/supervising, and/or consolidating several organization recurring reports/actions across many supply and service programs.
- Additional duties included: Building training schedules and updating personnel training records in Digital Training Management System (DTMS) as a DTMS Master Trainer, serving as Headquarters and subordinate units' Primary Armorer, and as Physical Security manager and representative. Primary adviser to the Battalion Commander and Battalion Command Sergeant Major on all things Logistics/Supply/Maintenance (S4) and principal representative for 1188th DDSB S4 at all internal and external meetings.
- Support operations at Military Ocean Terminal Sunny Point (TRANSMARINER), one of the largest military terminals in the world, during functional training exercise (completing real world tasks while being trained and evaluated for proficiency) where unit performed real world tasks such as performing various supervisory and support tasks or processes at a transfer point between rail, trucks, and ships for the import and export of weapons, ammunition, explosives and military equipment.
Supply Sergeant and LMS
US Army - 3rd Infantry Division/ 377th Theater Sustainment Command
01.2003 - 01.2011
- Manage Theater wide (National and overseas) Program Management for Contract Administration, Government Credit Card Program Management, Logistics as well as Quality Control, Compliance Accountability and Inventory Management Programs for 377th Theater Sustainment Command HQ and all downtrace units which involved over 250+ geographic locations and 40,000 personnel - received excellent evaluations and performance awards.
- Manage supply room and all supply related concerns, supervise subordinates and all supply actions.
- Load, unload, store, purchase and order, deliver, receive, and inspect all inventory, supplies and equipment with a total value exceeding $40M maintaining mission and operational success.
- Prepare and maintain all organizational inventory, personnel equipment and requisition/disposition documents and any logistics/supply related documents, as well as keeping records.
- Management/Utilization of 'Army funded' organizational budget for the purchase of all durable supplies at my discretion, for cost effectiveness, from government sources and civilian vendors.
- Establish and maintain a disciplined system for the accounting of organizational and installation supplies, equipment, records, and receipts and monitoring all other sections on property transactions.
- As the subject matter expert, it is my duty to brief and advise the commanders and supervisors on all logistic and supply operations and information and offer solutions and answers to any logistics and supply related issues.
- Ensure proper coordination, dissemination, and distribution of all supplies, inventory, and information relevant to various leaders and supervisors occur daily and properly.
Education
Bachelor's - Business Administration
Ashford University
01.2016
Supply Specialist/Inventory Management - Supply and Services; Logistics; Inventory; Procurement
Quartermaster School
01.2004
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Inventory management
- Project management
- Interpersonal communication
- Strategic planning
- Process improvement
- Regulatory compliance
- Continuous improvements
- KPI tracking
CUST
- Numerous Government Civilian and Military Advanced Leadership School and Technical schools i.e. Acquisitions/Procurement, Resource Management, Budget Management, Facility Management, Property Accountability, Contract Administration, Program/Project Management and Policy Analysis etc.
- Decorated military servicemember (veteran) and high performing government civilian.
- 15+ years’ experience with multiple ERP systems (Commercial off the shelf programs such as SAP), Microsoft Excel, Knowledge Management, Shared data bases/share portals etc.
- References available from subordinates, peers, and leaders from most positions in resume.
Timeline
Transportation and Operations Manager
CVS Health Distribution Center
08.2021 - Current
Supervisory Staff Administrator/ Resource Manager/ Purchase Manager
Department of Army
01.2019 - 07.2021
Supervisory Logistics Management Specialist
US Army - 86th Training Division
01.2016 - 01.2019
Logistics Management Specialist
US Army - 76th Operational Response Command
01.2014 - 01.2016
Battalion Supply Sergeant
US Army - Deployment Support Command
01.2011 - 01.2014
Supply Sergeant and LMS
US Army - 3rd Infantry Division/ 377th Theater Sustainment Command
01.2003 - 01.2011
Supply Specialist/Inventory Management - Supply and Services; Logistics; Inventory; Procurement
Quartermaster School
Bachelor's - Business Administration
Ashford University