Rosielyn Santiago
Carthage,NC
Summary
Resourceful professional with experience in travel coordination and retail sales. Known for a keen attention to detail and ability to prioritize tasks effectively. Eager to leverage technical proficiency and problem-solving skills to further company agenda.
Overview
1
1
year of professional experience
Work History
Travel Agent
Archer Travel
Carthage, North Carolina
11.2025 - Current
- Coordinated travel itineraries and schedules for clients' trips.
- Handled customer inquiries through SMS text messages, email, phone call and zoom/Microsoft teams.
- Handled customer grievances in a professional manner and resolved disputes to a satisfactory level.
- Verified travel itineraries and reservations prior to client's deadline, and updated Archer Travel accordingly.
Retail Sales Associate
Bath & Body Works
Aberdeen, North Carolina
07.2025 - Current
- Collaborated with team members to achieve higher daily sales and improved customer service.
- Handled customer inquiries/disputes and resolved issues in a timely manner.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Informed customers on company policies, promotions, procedures, and services offered.
Customer Service Cashier
Jersey Mike's Subs
Carthage, North Carolina
08.2024 - 12.2024
- Quickly answered incoming phone calls from customers regarding product availability and store locations.
- Provided exceptional customer service that enhanced guest experiences.
- Coordinated efficiently with my team members to ensure smooth operations during busy periods.
- Effectively delivered daily specials and promotions to customers professionally and in a timely manner.
Education
GED -
Sandhills Community College
Pinehurst, NC06-2026
Skills
- Client networking
- Proficient technical Computer Knowledge
- Interpersonal communications
- Attention to detail
- Adequate problem solving
- Flexible and adaptable
- Task prioritization
- Proficient in Google tools (docs, sheets, Gmail and slides)
- Proficient in Microsoft tools (word, office, outlook and excel)
References
References available upon request.
Timeline
Travel Agent
Archer Travel
11.2025 - Current
Retail Sales Associate
Bath & Body Works
07.2025 - Current
Customer Service Cashier
Jersey Mike's Subs
08.2024 - 12.2024
GED -
Sandhills Community College