Summary
Overview
Work History
Education
Skills
References
Timeline
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Rosielyn Santiago

Rosielyn Santiago

Carthage,NC

Summary

Resourceful professional with experience in travel coordination and retail sales. Known for a keen attention to detail and ability to prioritize tasks effectively. Eager to leverage technical proficiency and problem-solving skills to further company agenda.

Overview

1
1
year of professional experience

Work History

Travel Agent

Archer Travel
Carthage, North Carolina
11.2025 - Current
  • Coordinated travel itineraries and schedules for clients' trips.
  • Handled customer inquiries through SMS text messages, email, phone call and zoom/Microsoft teams.
  • Handled customer grievances in a professional manner and resolved disputes to a satisfactory level.
  • Verified travel itineraries and reservations prior to client's deadline, and updated Archer Travel accordingly.

Retail Sales Associate

Bath & Body Works
Aberdeen, North Carolina
07.2025 - Current
  • Collaborated with team members to achieve higher daily sales and improved customer service.
  • Handled customer inquiries/disputes and resolved issues in a timely manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Informed customers on company policies, promotions, procedures, and services offered.

Customer Service Cashier

Jersey Mike's Subs
Carthage, North Carolina
08.2024 - 12.2024
  • Quickly answered incoming phone calls from customers regarding product availability and store locations.
  • Provided exceptional customer service that enhanced guest experiences.
  • Coordinated efficiently with my team members to ensure smooth operations during busy periods.
  • Effectively delivered daily specials and promotions to customers professionally and in a timely manner.

Education

GED -

Sandhills Community College
Pinehurst, NC
06-2026

Skills

  • Client networking
  • Proficient technical Computer Knowledge
  • Interpersonal communications
  • Attention to detail
  • Adequate problem solving
  • Flexible and adaptable
  • Task prioritization
  • Proficient in Google tools (docs, sheets, Gmail and slides)
  • Proficient in Microsoft tools (word, office, outlook and excel)

References

References available upon request.

Timeline

Travel Agent

Archer Travel
11.2025 - Current

Retail Sales Associate

Bath & Body Works
07.2025 - Current

Customer Service Cashier

Jersey Mike's Subs
08.2024 - 12.2024

GED -

Sandhills Community College