Jessica Raquel
'Ewa Beach,HI
Summary
Dedicated and detail-oriented medical records specialist with a strong foundation in maintaining accurate patient records and ensuring compliance with healthcare regulations. Seeking to leverage expertise in medical terminology, billing, and patient communication to excel as a physician account representative. Eager to apply comprehensive knowledge of medical records management and billing practices to facilitate seamless patient account activities, resolve billing issues, and ensure timely settlements. Committed to delivering exceptional customer service and contributing to the financial health of healthcare organizations.
Overview
17
17
years of professional experience
Work History
Health Information Specialist
Straub Benioff Medical Center
06.2022 - Current
- Manages release of medical records from the main hospital and a network of neighborhood clinics efficiently and accurately at 50+ releases daily while maintaining strict confidentiality by complying with HIPAA regulations.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal and privacy counsel as necessary to protect patient privacy rights.
- Developed strong relationships with healthcare providers, fostering effective communication channels to address any concerns related to patient data management.
- Served as a resource for other team members by sharing expertise and knowledge on complex health information management variables, contributing to overall departmental success and a positive work environment.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
Health Records Representative
Kapiolani Medical Center For Women And Children
09.2017 - 05.2022
- Performed routine data entry in gathering daily birth information and processing 20-30 birth certificate transcriptions through meticulous attention to detail and cross-referencing data information.
- Facilitated communication between county offices, hospitals, and other agencies involved in the vital records management process.
- Assisted in the resolution of birth certificate discrepancies by following the formality process with DOH vital records.
- Handled complex cases involving adoption or surrogacy arrangements, navigating through legal requirements and collaborating with the hospital's social workers to ensure accurate recording of parentage information on birth certificates.
- Supported families through the birth certificate application process, providing clear guidance and assistance on required documentation and procedures.
- Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
Front Desk Medical Receptionist
Covenant Physician Partners - Hawaii
07.2014 - 09.2017
- Greeted and checked in 20-30 patients providing information, answering questions and assisting with appointment check ins and completing necessary medical forms before triage.
- Verified patient insurance, demographic, and health history to keep information current.
- Organized medical charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider scheduled cases and scope of practice resulting in reduced wait times for patients and families.
Customer Service Clerk & Cashier
Don Quijote USA Co., Ltd.
12.2007 - 08.2014
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at end of shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Education
Some College (No Degree) - Liberal Arts And General Studies
Leeward Community College
Pearl City, HISkills
- HIPAA Compliance Knowledge
- Medical Records Indexing
- Medical Office Procedures
- Insurance Verification
- Health Information Exchange
- Medical Record Retrieval
- Release of Information Requests
- Medical Terminology
- Customer Service
- Attention to Detail
- Patient Health Information Access
- Records Accuracy
Timeline
Health Information Specialist
Straub Benioff Medical Center
06.2022 - Current
Health Records Representative
Kapiolani Medical Center For Women And Children
09.2017 - 05.2022
Front Desk Medical Receptionist
Covenant Physician Partners - Hawaii
07.2014 - 09.2017
Customer Service Clerk & Cashier
Don Quijote USA Co., Ltd.
12.2007 - 08.2014
Some College (No Degree) - Liberal Arts And General Studies
Leeward Community College
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