Juan Restrepo
Elmont,NY
Summary
To obtain a challenging role as an EMR/EHR specialist utilizing my expertise in electronic medical record systems to improve patient care and outcomes, streamline processes, and enhance communication among care teams while maintaining data accuracy and integrity.
Overview
10
10
years of professional experience
Work History
EMR Analyst
Oklahoma University Health Sciences Center
Oklahoma City, OK
01.2023 - 12.2023
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
- Gathered user requirements and preferences for application changes.
- Handled user account access management, assigning credentials, and distributing permissions.
- Trained healthcare staff to use and operate AthenaFlow.
- Designed care management training materials and reference guides for end-users to improve patient outcomes and process improvements.
- Worked on workflow optimization using Visio
- Offered training sessions to end users to educate on updated systems.
- Primary on Link Logic and error handling using HL7
- Recommended improvements to facilitate team and project workflow.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Extracted data and information from the EMR using SQL for reporting and back-up purposes.
- Leaded lab information management system integrations
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
Senior EMR Analyst
Saint Francis Hospital
, CT
02.2022 - 01.2023
- Plan, develop, maintain and operate health record indexes to classify, store and analyze information on NextGen EMR
- Trained all clinical staff on the EMR
- Troubleshooting defects on EMR
- Performed scheduled maintenance and updates
- Organized orders custom lists on NextGen EMR
- Weekly core team meetings
- Update monthly immunization vaccine custom list
- Supported full EMR implementation life cycle
- System setup and configuration
- Performed EMR testing to ensure functionality and compliance.
- Collaborated with cross-functional teams triaging, tracking and resolving EMR related issues.
- Re-engineered workflows through Microsoft Visio
- Developed implementation project plans using HL7
- Worked and leaded lab information management system integrations
- Created and edited clinical content through Visual Form Editor and Text File Editor
- Provided day-to-day support to providers and users to address application issues
- Provided detailed documentation to the supervisor regarding daily activity.
EMR Specialist
Flushing Hospital
, NY
03.2021 - 02.2022
- Created EMR training material, furthermore trained all staff (front office & back office) on NextGen EMR
- Coordinated training schedules for all trainers and managed training schedules
- Facilitated meetings with stakeholders
- Wrote queries and used SQL for data analysis purposes
- Implementations of systems using HL7
- Run Weekly Admin Hold/In process orders report
- Monthly KB Updates
- Prepared draft forms for clinical expert to review
- Created workflow guide/training materials
- Train Staff on EMR - Clinical staff and front office staff
- Front end and back end setup for letters, handouts, flowsheet views, and encounter types
Go-Live Support
Jersey City Medical
, NJ
12.2019 - 02.2021
- Provides EMR/EHR Go-Live support on Sunrise
- Supports Project Manager with implementation tasks accompanying weekly status reports
- Train clinical staff on Dragon Clinically Speaking and scanning software
- Maintain Sunrise EMR, setup new users, create new facilities, setup roles and privileges, build appointment books, setup end users preferences, create letters, create text components, create encounter types, build custom medication list and custom problem list, re-engineer workflows, provide clinical walkthroughs, troubleshoot issues, import and export clinical kits, additionally create custom reports
- Train staff on Sunrise EMR - clinical staff and front office staff on EMR (classroom style or 1:1) in addition to meaningful use requirements
- Adjust clinical content based on meaningful use requirements.
- Worked with teams on implementations with the use of HL7.
EMR Specialist
Kansas Medical Center
, KS
01.2017 - 12.2019
- Work closely with Program and Operations Manager of Conference Services Department
- Created program documentation
- Trained staff on program guidelines
- Monitoring conference activity and facilitated meetings for various clients
- Updating filing systems
- Used HL7 for testing and validation of systems
- Maintain GE System set-up and configuration
- Upgrade from GE Centricity 9.5 to 9.8
- Install monthly KB updates
- Used SQL for reporting purposes in different projects
- Application support including creating and updating letters, creating text components, creating encounter types, creating EMR training material, and assisting in training all staff on EMR software
Junior Application Analyst
Mercy Hospital
, NY
12.2015 - 12.2016
- Created EMR training material, furthermore trained all staff (front office & back office) on EMR and scanning software
- Coordinated training schedules for all trainers and managed training schedules
- Facilitated meetings with stakeholders
- Compile, process and maintain medical records
- Retrieve patient medical records for providers and other medical personnel
- Support project managers with Implementation tasks
- Performed Cerner setup and configuration duties such as setting up new users and building custom problem lists
- Create patient portal PowerPoint slides
- Support both front end and back end user preferences, create letters, and create text components
Front Desk Clerk
Precious Medical Care
, NY
12.2013 - 11.2015
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Education
Associate of Business Administration -
Nassau Community College
High School Diploma -
Floral Park Memorial High School
Skills
- Medical Records Management
- Teamwork and Collaboration
- Conflict Resolution and Mediation Skills
- Medical Terminology
- Involvement in Healthcare and Financial Domains
- Training Material Development
- Onboarding Training and Development
- Desktop Support
- Data Engineering
- Defect/Bug Tracking
- Risk analysis and Risk Management
- Business Oriented, Analytical, and Diplomatic
- Excellent Communication and Collaboration Skills
- Multitasker and Problem Solver
- Quality Assurance and Quality Control
- Application and Troubleshooting Support
- Keen Observational Capabilities
- Experience with Agile
- Outstanding customer service abilities with internal and external clients
- Link Logic / Health Level 7 (HL7)
- Power BI Knowledge
- Microsoft Visio Knowledge
- Experience working with Cerner EHR
- Experience working with ModMed EHR
- Proficiency in using JIRA for project management and ticketing system
- Proficiency in using WorkFront for project management
- PowerPoint/Excel/Word Knowledge
- Adept Knowledge of ESM Console and Medication Management (Dr First/Rcopia)
- Centricity/Athena Flow (912, V20, V201, V202),IDX and AthenaOne
- NextGen EMR
- HCS EMR experience
- Sunrise/Allscripts EMR experience
- Medstreaming EHR
- System Upgrades (Knowledge Base Updates)
- System Testing/Integration Testing
- Corepoint and Falcon Integration Engines
- LIS/EHR full life cycle interface integration
- LIMS experience - LigoLab, Copia, Epic Beaker, Sunquest Clinical
- Ticketing Systems: Sales Force, Service Now, Issue Trak, Connect Wise
- EMR Server Admin (Jboss, Qvera, SMPP, DTS-01, and DTS-02)
- HIPAA Compliance
- Microsoft SQL
- Database Analysis
- Writing Queries
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
EMR Analyst
Oklahoma University Health Sciences Center
01.2023 - 12.2023
Senior EMR Analyst
Saint Francis Hospital
02.2022 - 01.2023
EMR Specialist
Flushing Hospital
03.2021 - 02.2022
Go-Live Support
Jersey City Medical
12.2019 - 02.2021
EMR Specialist
Kansas Medical Center
01.2017 - 12.2019
Junior Application Analyst
Mercy Hospital
12.2015 - 12.2016
Front Desk Clerk
Precious Medical Care
12.2013 - 11.2015
Associate of Business Administration -
Nassau Community College
High School Diploma -
Floral Park Memorial High School
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