Justin Carpenter
Columbus,IN
Summary
Versatile Director & Operations Manager with proven abilities across all levels of operations management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Business Management. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director of Operations
Bob Evans Restaurants
01.2023 - 02.2024
- Proven ability to develop and achieve financial goals for entire region
- Developed strategic plan for optimized productivity for entire region
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
- Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish goals
- Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share
- Maintain project timelines to ensure tasks are accomplished effectively
- Develop, implement, and maintain budgetary and resource allocation plans.
Senior Operations Specialist
Flanigan's Seafood Bar and Grill
02.2021 - 01.2023
- Company-wide implementation, training, and testing of new Kitchen Armor display systems
- Carefully interviewed, selected, trained, and supervised staff over 29 locations
- Led and directed teams on effective methods, operations, and procedures
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Effectively managed payroll, timekeeping, and budgets for 29 restaurant locations
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed
- Implemented effective inventory control systems to reduce food spoilage and waste
- Accomplished financial objectives in budgeting with operations revenue exceeding $130 million annually
- Oversaw food preparation, ensuring compliance with health, safety, food handling, and hygiene standards company-wide.
General Manager (GM)
Bokampers Sports Bar & Grill
08.2017 - 03.2020
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Managed bar and wait staff and directed hiring program
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Responded to customer complaints, addressing concerns, and distress with amicable interactions
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Assistant General Manager (AGM)
Shooters Waterfront
01.2016 - 12.2016
- Assistant Director of Operations with hiring and staff training, as well as event planning and development
- Efficiently maintained staffing requirements by recruiting, training, and orienting qualifying individuals
- Accomplished financial objectives in budgeting with operations revenue exceeding $30 million annually
- Oversaw liquor & food compliance, preparation, ensuring all standards met.
Education
BBA in Entrepreneurship and Corporate Innovation -
Kelly School of Business
05.2017
B.S. in Informatics -
Indiana University
05.2017
Academic Honors Core 40 Diploma in General Studies -
Bloomington High School South
06.2010
Skills
- Analysis skills
- Computer networking
- Business development
- Software deployment
- Quality assurance
- Technical support
- Project management
- Computer hardware
- Operating Systems
- C/C
- Product management
- SQL
- GitHub
- Python
- Agile
- Al
- Analytics
- HTML5
- MySQL
- JavaScript
- Problem management
- Negotiation
- Team management
- Budgeting
- Leadership
- Food handling
- Restaurant experience
- Hospitality
- Bartending
- Recruiting
- Payroll
- Git
- Supervising experience
- Mentoring
- Customer service
- Profit & loss
- Forecasting
- Senior leadership
- Guest services
- Succession planning
- Operations management
- Accounting
- Marketing
- Sales
- Interviewing
- Financial management
- Fine dining experience
- Restaurant management
- Employee relations
- IT
- Grant writing
- Human resources
- Teaching
- Quality control
- Social media management
- Management
- Writing skills
- Microsoft Office
- Financial acumen
- Conflict management
- Data analysis
- Strategic planning
- Supply chain management
- Market research
- Digital marketing
- Employment & labor law
- Organizational skills
- Food industry
- Research
- Financial concepts
- Financial analysis
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Time management
- Retail sales
- Cash handling
- SaaS
- Events management
- Food safety
- Cost control
- Computer skills
- Sanitation
- ERP systems
- Wireless sales
- Account analysis
- Pizza experience
- Wine knowledge
- Store management
- Grocery store
- Retail management
- Hospitality management
- Inventory management
- Financial statement preparation
- SharePoint
- POS
- Account management
- Workers' compensation law
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
Certification
- Food Handler Certification
- Driver's License
- Motorcycle License
- ServSafe
- Series 7
- Series 79
- CPA
- PMP
Assessments
- Principles of accounting, Proficient, 04/01/24, Preparing financial records according to federal policies
- Sales skills, Proficient, 02/01/24, Influencing and negotiating with customers
- Food service: Customer situations, Proficient, 03/01/24, Identifying and addressing customer needs in a food service setting
- General manager (hospitality), Proficient, 12/01/23, Solving group scheduling problems and reading and interpreting P&L statements
- Management & leadership skills: Planning & execution, Proficient, 02/01/24, Planning and managing resources to accomplish organizational goals
- Customer focus & orientation, Proficient, 03/01/24, Responding to customer situations with sensitivity
- Supervisory skills: Motivating & assessing employees, Proficient, 12/01/23, Motivating others to achieve objectives and identifying improvements or corrective actions
- Management & leadership skills: Impact & influence, Proficient, 02/01/24, Choosing the most effective strategy to inspire and influence others to meet business objectives
Workauthorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Director of Operations
Bob Evans Restaurants
01.2023 - 02.2024
Senior Operations Specialist
Flanigan's Seafood Bar and Grill
02.2021 - 01.2023
General Manager (GM)
Bokampers Sports Bar & Grill
08.2017 - 03.2020
Assistant General Manager (AGM)
Shooters Waterfront
01.2016 - 12.2016
BBA in Entrepreneurship and Corporate Innovation -
Kelly School of Business
B.S. in Informatics -
Indiana University
Academic Honors Core 40 Diploma in General Studies -
Bloomington High School South
Similar Profiles
Cory MarshallCory Marshall
General Manager at Bob Evans RestaurantsGeneral Manager at Bob Evans Restaurants
Stephanie BoatengStephanie Boateng
Server at Bob Evans RestaurantsServer at Bob Evans Restaurants
Cassidy CorlewCassidy Corlew
Restaurant Hostess at Bob Evans RestaurantRestaurant Hostess at Bob Evans Restaurant
Jerse TannerJerse Tanner
Furniture Sales Manager at Big Lots Stores, Inc.Furniture Sales Manager at Big Lots Stores, Inc.
Mackenzie IsleyMackenzie Isley
Veterinary Assistant at Academy Animal HospitalVeterinary Assistant at Academy Animal Hospital