J'dya Tucker
Lakeland,States
Summary
Hello, I'm J'dya, and I bring a wealth of experience from years of community outreach and leadership roles. I'm a highly organized and compassionate person dedicated to achieving meaningful results. My volunteer work has given me valuable experience supporting non-profit organizations, and I'm known for being friendly and helpful when assisting both employees and visitors. I'm driven to make a measurable impact and offer excellent communication skills, including telephone etiquette and social media management. I'm also well-trained in working with children and have a proven track record in team management, using effective communication to motivate teams and implement strategies that boost performance and productivity. I'm punctual and dedicated to service, and I'm excited about the opportunity to contribute my skills.
Overview
7
7
years of professional experience
Work History
Beverage Team Leader
Publix Super Markets Inc
Lakeland, FL
03.2024 - Current
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated daily workflows, ensuring efficient task delegation among team members.
- Managed needs, aligning resources with peak business demands effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Organized Tap takeover events
- Ordering department supplies
- Ordering beer
- Performing quarterly inventory check ups
- Barista
- Creating new recipes for coffee drinks
- Providing premier customer service
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Level 1 Training Coach
Chick-fil-A
Lakeland, FL
08.2022 - 03.2024
- Facilitated training sessions to enhance team member skills and development on customer service and communication skills
- Monitored performance metrics to identify areas for improvement in coaching techniques.
- Provided ongoing support and feedback to team members, promoting a culture of continuous learning.
- Collaborated with management to align training objectives with operational goals and company values.
Level 2 Training Coach
Chick-fil-A
Lakeland, FL
08.2022 - 03.2024
- Facilitated onboarding sessions, ensuring new hires understood company culture and operational standards.
- Ran the drive thru
- Trained first day associates
- Mentored staff on best practices for customer engagement and operational efficiency.
- Conducted workshops focused on leadership skills and team-building exercises for staff development.
- Provided constructive feedback to employees, supporting their growth and development within the organization.
- Reduced time to proficiency for new hires through efficient onboarding and targeted coaching sessions.
- Managed all aspects of the training process including scheduling, logistics coordination, content creation, delivery, evaluation and reporting.
01.2020 - 01.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Taught study skills and other methods for test preparation
- Aided students with planning and preparation for class projects
- Assisted students with homework using curriculum and materials provided by program
- Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus
- Provided homework assistance using specific curriculum and materials
- Worked with students in classrooms or home environments to provide educational support.
Tampa
01.2020 - 01.2020
- (mask maker)
- Created multiple mask patterns to suit varied face shapes and sizes, improving fit and transmission-blocking efficacy
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Kept equipment clean and maintained in order to meet requirements
- Kept work areas organized, clean and free of safety hazards
- Food for the hungry volunteer
01.2019 - 01.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Supported program leaders with administrative support duties
- Engaged in community outreach to aid program mission centered on community support and enrichment
- Teamed with community organizations and government agencies to increase outreach and service utilization
- Encouraged donations by supporting community fundraising events and campaigns
- Met with other volunteers and program leaders to discuss new service opportunities.
Education
Some College
Polk State College
Winter Haven, FLHigh School Diploma -
Polk Virtual School
Mulberry, FL05.2022
Skills
- Decision Making
- Written Communication
- Barista
- Team lead
- Excellent Communication
- Self-Motivated
- Attention to Detail
- Ordering skills
- Leadership skills
- Inventory management
- Flexible and Adaptable
- Multitasking Abilities
- Active Listening
- Good Telephone Etiquette
- Critical Thinking
- Upbeat and Positive Personality
- Verbal and Written Communication
- Creative Problem Solving
Timeline
Beverage Team Leader
Publix Super Markets Inc
03.2024 - Current
Level 1 Training Coach
Chick-fil-A
08.2022 - 03.2024
Level 2 Training Coach
Chick-fil-A
08.2022 - 03.2024
01.2020 - 01.2021
Tampa
01.2020 - 01.2020
01.2019 - 01.2019
Some College
Polk State College
High School Diploma -
Polk Virtual School