Jessica Smiemans
Fremont,CA
Summary
Personable, results-driven analytical professional with 15 years of experience in business operations, sales, construction, real estate management, vendor engagements, and procurement operations.
Overview
16
16
years of professional experience
Work History
Business Analyst II @ Meta
Pyramid Consulting
12.2021 - Current
- Subject matter expert and point of contact for all contractual, financial, and compliance related activities for the internal Demography Survey and Science team (DSS) supporting User Research at Meta.
- Responsible for facilitation between the DSS team and Vendor Engagements, Global Sourcing, Legal, and the Finance teams.
- Other responsibilities include: Working with Vendor Engagements to onboard and vet vendors, ensuring those vendors are "safe" for Meta to work with, through a verified third party assessment program. Working with Global Sourcing to create contracts and amendments, ensuring compliance within Meta standards. Working with Finance to create and approve purchase orders, resolve invoicing issues, track and manage the DSS budget of ~18M, and assist with forecasting and accrual efforts.
- Analyze key aspects relating to the creation of business contracts and amendments to evaluate factors driving inconsistencies and gaps in compliance, results then summarized into presentations utilizing visualizations to illustrate key points.
- Collaborate with stakeholders to define Finance and budgeting objectives and criteria.
- Create and maintain up-to-date vendor resources and process documentation (Documents, Team Wiki, Toolkits, etc) for the DSS UX Research team.
Procurement Coordinator
Cushman & Wakefield @ Google
10.2019 - 12.2021
- Managed company's Supplier Business Review (SBR) program for 2 years, overseeing 40-50 meetings annually. Reviewed and rated supplier performance across high-spending categories, ranging from $1 million to $20 million annually.
- Organized and improved Supplier Key Performance Indicators, management feedback, financial data, and contractual requirements.
- Coordinated and scheduled meetings with 30+ attendees, including account management support and C-level executives both internally and externally.
- Compiled data onto SBR scorecards, hosted quarterly meetings, and effectively communicated results to stakeholders.
- Promoted collaboration among teams and stakeholders by creating approved SBR template and process for implementation.
- Acted as liaison between the organization and contracted Suppliers, negotiating, preparing, and maintaining accurate Certificate of Insurance documents.
- Developed navigation document to assist Suppliers in navigating over 200 buildings on the account, including building management staff information.
- Maintained Supplier POC list to enhance operational transparency across various teams.
- Coordinated purchase order creation, ensuring compliance with contractual agreements and approved budgets using Microsoft Office tools and in-house database programs.
- Reviewed Supplier contracts, determining scope of work, and facilitating communication between Operations and Procurement.
- Created contract amendments to extend Supplier contracts, update scope of work, and manage building additions and removals as needed.
Construction Administrator
Hudson Pacific Properties
01.2017 - 02.2019
- Provided administrative support for the Northern California Region of construction projects through project and budget management activities, scheduling and coordination of meetings, and general office management for a progressive, high-end real estate owner and developer.
- Assisted project managers, executives, and Construction department, including contacting project owners, subcontractors, and vendors as well as setting up project systems, improving project productivity and performance.
- Responsible for maintaining project budget, efficiently fulfilling project administration duties such as accurate contract and amendment generation to accounting processes for high-budgeted projects.
- Maintained project time management between the company and external managers and workers during multiple construction endeavors, by regular follow-ups, phone calls and meetings to ensure projects were on track.
- Supported 17 buildings construction project management endeavors simultaneously during tenure.
- Oversaw account management of construction projects by accurately keeping account records in an organized fashion through utilizing the company’s organizational systems and self-audits to ensure accuracy.
Preconstruction Administrator
Hathaway Dinwiddie
01.2016 - 01.2017
- Supported the Pre-construction department of an established, highly successful general contractor through the daily management of billings, assisted project management, and general office management responsibilities ensuring the department is fully operational, efficient, and seamless.
- Balanced the complex billing and accounting process for multiple multi-million-dollar projects, vigorously planning and executing strategies and systems to reduce labor hours, freeing up time to allocate to other tasks.
- Conducted industry research to educate self on owner contracts, internal labor rates, payroll activities, material costs and travel costs through online research to successfully master job requirements.
- Acted as support for the Pre-construction Vice President and Senior Vice President, scheduling meetings and in-house social networking to streamline updates on past, current and future projects to achieve group goals and objectives.
- Provided direct assistance to the CEO of Hathaway Dinwiddie, as well as other senior level management to ensure transparent communication and integrate the team of employees with senior management.
- Completed projects with external organizations including Google, Salesforce, Stanford University, Digital Realty, San Francisco Giants and Genzon.
- Coordinated travel for Senior level executives as well as coordination of in-house events, calling for the need of budget management as well as general event planning.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
Account Executive
YELP
01.2015 - 01.2016
- Book of business included 500+ small businesses from various industries such as the Restaurant and Medical fields for Yelp’s targeted online marketing campaigns.
- Contacted these accounts through email and phone call communication on a regular basis to build rapport and foster positive relationships.
- Met individual targets as well as assisting with team targets, by regularly reviewing and analyzing business objectives and setting long and short-term goals.
- Exceeded call quotes with an average monthly quota attainment of over 100%.
- Increased company revenue by up-selling and identifying cross-selling opportunities.
- Recognized as the third top revenue earner on the team in February 2015, whole also receiving 2 sales development plan promotions in 6 months.
- Pinpointed efficiency potential within individual team member processes and introduced and promoted a disciplined standard of service and operational procedure, visibly improving productivity output throughout tenure.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
Sales Assistant III
Health Net
01.2013 - 01.2015
- Charged with supporting sales representatives including those in the Exchange Inside Sales, Community Relations, and Medicare teams, as well as members of the management team for the department.
- Devised a task distribution plan and Access database for employees with senior management in order to foster transparency, accuracy, reliability and encourage employee and customer satisfaction.
- Ensured deadlines were met and projects were being followed by overlooking and shadowing sales representative initiatives and setting weekly meetings to collaboratively prioritize tasks and set goals.
- Pioneered a database utilizing software such as Access and Adobe to store information for Medi-Care, Community Relations, and the ACA sectors.
- The database tracked events, organized and maintained potential member details, set deadlines and reminders, and sent automatic email notifications allowing for efficient management and extraction of data.
Provider Database Coordinator
Health Net
01.2011 - 01.2013
- Aided the Medi-Cal line of business by uploading enrollments, terminations, transfers, reinstatements, and general maintenance of demographical information pertaining to hundreds of primary care physicians, specialists, medical groups, clinics, and hospitals.
- Articulated clarity through the creation of desktop procedures used by the Medi-Cal Provider Data Management team, noting daily to-do lists, important contacts and scheduling to ensure smooth daily operations.
- Documented the creation of department tools and templates through the utilization of Microsoft Word and Microsoft Access to ensure manuals and training slides met company guidelines and formatting.
Data Entry Clerk
Health Net
01.2010 - 01.2011
- Supported the Small and Large Business Group Divisions through the processing of new memberships, enrollments, terminations, transfers and reinstatements.
- Evaluated operational procedures through the weekly audit of team’s work to ensure employees are meeting individual key performance indicators and standards, as well as compliance with company and state guidelines.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Document Control Technician
Health Net
01.2008 - 01.2010
- Protected user privacy through effective compliance handling of classified documents, protecting clients from data leaks from regular data privacy audits.
- General office support through document batching processes, distribution of mail to pertinent team members, and high paced filing utilizing in-house data management software.
Education
General Education
Antelope Valley College
Lancaster, CAPolitical Science
Los Angeles Pierce College
Long Beach, CABusiness Administration
Ohlone College
Fremont, CAHigh School Diploma -
Lancaster High School
Lancaster, CA06.2006
Skills
- Effective communication
- Vendor Engagements
- Contracting & Negotiation
- Accounting & Project Finance
- Organization and Time management
- Data Management
- Presentation Visualizations
- MS Office & Adobe software
Timeline
Business Analyst II @ Meta
Pyramid Consulting
12.2021 - Current
Procurement Coordinator
Cushman & Wakefield @ Google
10.2019 - 12.2021
Construction Administrator
Hudson Pacific Properties
01.2017 - 02.2019
Preconstruction Administrator
Hathaway Dinwiddie
01.2016 - 01.2017
Account Executive
YELP
01.2015 - 01.2016
Sales Assistant III
Health Net
01.2013 - 01.2015
Provider Database Coordinator
Health Net
01.2011 - 01.2013
Data Entry Clerk
Health Net
01.2010 - 01.2011
Document Control Technician
Health Net
01.2008 - 01.2010
General Education
Antelope Valley College
Political Science
Los Angeles Pierce College
Business Administration
Ohlone College
High School Diploma -
Lancaster High School
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