Jeada Crusoe
Dallas,TX
Summary
Seeking a challenging career position within a dynamic and reputable company, leveraging my strong interpersonal skills and professional attributes. As a dedicated individual, I aim to contribute to a collaborative work environment, utilizing my leadership skills to drive success and become a valued asset to the organization
Overview
7
7
years of professional experience
Work History
Senior Style Advisor
Aritzia
01.2022 - Current
- Enhanced client satisfaction by providing personalized styling advice and recommendations.
- Built strong relationships with clients through attentive service and knowledgeable fashion guidance.
- Improved customer loyalty by offering tailored style suggestions based on individual preferences and needs.
- Conducted in-depth client consultations to identify personal style goals and develop customized wardrobe plans.
- Educated clients on the latest fashion trends, empowering them to make informed purchasing decisions.
- Developed strong product knowledge of various brands and designers to effectively assist clients in their selections.
- Delivered comprehensive wardrobe assessments, identifying gaps in clients'' collections for targeted shopping trips.
- Fostered a positive store atmosphere through friendly interactions with both customers and colleagues alike.
- Utilized social media platforms to showcase new arrivals, promote upcoming events, and engage with potential clientele.
- Regularly communicated with returning clients about new arrivals and promotions, fostering long-lasting relationships.
- Performed personal shopping functions on behalf of customers.
- Networked within select groups to increase client base and generate sales.
- Participated in team meetings and staff training sessions.
Host
Airbnb
04.2021 - 11.2023
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Coordinated with professional cleaning services between bookings, ensuring a pristine environment for incoming guests every time they arrived at the property.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
- Utilized advanced analytic tools provided by Airbnb platform insights reports to make data-driven decisions optimizing listing performance over time.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
Sales Associate
Steve Madden
01.2019 - 01.2021
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Customer Care representative
Fabulous Hair Inc
01.2019 - 01.2020
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high call volume with exceptional professionalism and efficiency.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
Sales Associate
Six:02
01.2017 - 01.2019
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
HS Diploma -
Allen High School
Bachelor of science in Nursing -
West Coast University
Skills
- Critical Thinking
- Active listening
- Solution oriented
- Well spoken
- Retail Operation
- Schedule Management
- Light Housekeeping
- Administrative Support
- Data Entry
- Answering Phones
- Supply Management
- Interior Decorating
- Teamwork and Collaboration
- Multitasking and Organization
- Brand Promotion
- Creative Thinking
- Strong Work Ethic
- Filing and Recordkeeping
- Client Satisfaction
- Excellent Communication
- Product Knowledge
- Basic Arithmetic Abilities
- Documentation Skills
- Product Expertise
- Money Handling
- Brand Awareness
- Networking Abilities
- Social Media Savvy
- Adaptability
- Problem Solving
- Attention to Detail
- Decision Making
- Time Management
- Interpersonal Skills
- Optimistic
- Assertive
- Sales expertise
- Strong organizational & management skills
- Attention to detail
- Processing documents
- Data entry
- Ability to multitask
- Leadership skills
- Self starting
- Gathering appraisal
- Strategic planning
- Inventory control
- Proactive
- Goal Setting
- Sales Growth
- Sales Leadership
- Strong Multi-Tasking
- Resourceful Nature
- Dependable and Reliable
- Technology Proficiency
- Customer Retention
- Delegation Skills
- Supply Ordering
- Project Management
Timeline
Senior Style Advisor
Aritzia
01.2022 - Current
Host
Airbnb
04.2021 - 11.2023
Sales Associate
Steve Madden
01.2019 - 01.2021
Customer Care representative
Fabulous Hair Inc
01.2019 - 01.2020
Sales Associate
Six:02
01.2017 - 01.2019
HS Diploma -
Allen High School
Bachelor of science in Nursing -
West Coast University