JUAN Esteban ALVAREZ
Philadelphia,PA
Summary
Hospitality Management student at The Pennsylvania State University with strong customer-facing experience in client relations, sales, and event facilitation. Bilingual (Spanish/English) with proven ability to communicate effectively, build relationships, and create positive guest experiences. Co-founded and operated an e-commerce startup, gaining hands-on experience in supplier relations, inventory management, and business operations. Seeking entry-level hospitality or guest services roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Co-Founder
College Essentials LLC
Philadelphia, PA
05.2022 - 10.2025
- Coordinated logistics and inventory management to optimize supply chain efficiency.
- Developed and implemented process improvements for order fulfillment accuracy.
- Managed vendor relationships, ensuring timely delivery of materials and services.
- Optimized inventory management, accurately tracking and ordering supplies.
- Developed and implemented marketing campaigns to generate new business opportunities.
Insurance Agent
Above and Beyond Medicare LLC
Philadelphia, PA
05.2025 - 08.2025
- Assisted 200+ clients daily by providing clear, courteous communication and personalized service
- Scheduled appointments, managed confidential records, and ensured accurate documentation
- Planned and facilitated group activities including bingo, chair yoga, trivia, and game nights to increase resident engagement and satisfaction
- Internship
Sales Associate
CBD Kratom
Philadelphia, PA
11.2022 - 05.2023
- Consistently exceeded sales targets through strong communication and relationship-building skills
- Managed cash handling and processed transactions accurately using company POS systems
- Maintained inventory accuracy and ensured a clean, welcoming retail environment
Education
Bachelor of Science - Hospitality Management
Pennsylvania State University
University Park, PA05-2027
Skills
- Microsoft Excel
- Event Planning
- Customer Service
- English and Spanish Full Proficiency
- Team Collaboration
- Sales Techniques
- Customer relations
- Supplier relationships
Certification
April 2024
Award recipient for public speaking presentation emphasizing the impact of communication ("This I Believe" Speech, Penn State)
Timeline
Insurance Agent
Above and Beyond Medicare LLC
05.2025 - 08.2025
Sales Associate
CBD Kratom
11.2022 - 05.2023
Co-Founder
College Essentials LLC
05.2022 - 10.2025
Bachelor of Science - Hospitality Management
Pennsylvania State University