Jeahon Taylor
Memphis,TN
Summary
Very hard worker with a proven track record in managing cash handling procedures and implementing upselling strategies to boost revenue. Over 6 years of experience in customer service roles, demonstrating strong communication, problem-solving, and training skills. Adept at using property management systems and collaborating with cross-functional teams to enhance guest experiences and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PBX Operator
Aergo Solutions
08.2023 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Front Desk Clerk
Hotel, Motel, and Resort Desk Clerks
09.2022 - 03.2024
- Managed cash handling procedures at the front desk, including balancing cash drawers at the end of each shift
- Conducted regular audits of guest accounts to ensure accuracy of charges and prevent billing discrepancies
- Implemented upselling strategies at the front desk, resulting in an increase of XX% in average revenue per booking
- Trained front desk staff on using property management system software for seamless check-ins/checkouts
- Coordinated with maintenance team to address any issues or repairs needed in guest rooms or common areas
- Created detailed reports on daily occupancy rates, revenue generated, and other key performance indicators
- Assisted guests with special needs or requests, going above and beyond to provide exceptional service
- Collaborated with housekeeping department to prioritize room cleaning based on guest preferences and requests
- Resolved guest complaints promptly and effectively, resulting in XX% increase in positive online reviews
- Maintained accurate records of room availability and guest accounts, ensuring efficient reservation management
- Developed and delivered training programs for front desk staff on customer service best practices
- Implemented new check-in and check-out procedures, reducing wait times by XX%
- Managed a team of XX front desk agents, providing guidance and support to ensure smooth operations
Customer Service Representative
FedEx Office
11.2021 - 07.2022
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Assisted with order fulfillment processes such as tracking shipments or coordinating returns/exchanges when necessary
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Cultivated positive relationships with key clients through regular communication channels such as phone calls or email correspondence
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Increased efficiency by suggesting and implementing process improvements that reduced average handling time for customer inquiries
- Collaborated with the product development team to provide valuable customer feedback on product features, usability, and enhancements
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
- Recognized as a subject matter expert within the department due to extensive knowledge of company products and policies
- Achieved XX% increase in customer satisfaction ratings through proactive problem-solving and personalized service delivery
Customer Service Representative
SaviLinx
01.2019 - 09.2021
- My Position Was To Type In Veterans Information That Was Filing For Insurances And Speaking With Them To Also Enroll Into New Insurances For Next Year
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Assisted in training new hires by sharing best practices, providing guidance, and offering support during their onboarding process
Cashier/Server
T.G.I Fridays
01.2018 - 12.2019
- Efficiently handle transactions and customer orders, ensuring prompt and accurate service
- Work with team to streamline processes, boosting customer satisfaction and team productivity
- Consistently exceed sales targets, enhancing store's financial performance
- Maintain accurate cash handling, minimizing discrepancies and optimizing efficiency
- Ensure cleanliness and organization, upholding high hygiene and operational standards
- Ensure accurate cash handling and register operations, minimizing discrepancies and maintaining operational efficiency
- Work closely with team members to maintain cleanliness and organization, ensuring high standards of hygiene and service
- Consistently exceed sales targets and customer service benchmarks, contributing positively to store's financial performance
- Efficiently process transactions and manage customer orders, ensuring prompt and accurate service delivery
- Optimized transaction processing, reducing wait times and enhancing customer satisfaction
- Collaborated with team members to improve service efficiency, contributing to a productive work environment
Education
High school diploma or GED - Business
Bogalusa High School
Fort Walton Beach, FL12.2017
Skills
- Sales
- Order Fulfillment
- Guest services
- Restaurant experience
- Cash handling
- Front desk
- POS
- Customer service
- Serving
- Product demos
- Host/Hostess
- Food service
- Communications
- Serving Experience
- Communication skills
- Computer skills
- Cash register
- Phone etiquette
- Retail math
- Basic math
- Microsoft Office
- Office experience
- Warehouse Experience
Certification
- ASE Certification
- ServSafe
- Driver's License
Timeline
PBX Operator
Aergo Solutions
08.2023 - Current
Front Desk Clerk
Hotel, Motel, and Resort Desk Clerks
09.2022 - 03.2024
Customer Service Representative
FedEx Office
11.2021 - 07.2022
Customer Service Representative
SaviLinx
01.2019 - 09.2021
Cashier/Server
T.G.I Fridays
01.2018 - 12.2019
High school diploma or GED - Business
Bogalusa High School
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