Jealous Tryus
Detroit,MI
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Operations Manager
American Freight outlet
09.2016 - 11.2024
- Conducted regular audits of warehouse operations to identify areas of improvement
- Utilized inventory management software to track stock levels and maintain accurate records
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel
- Organized regular cycle counts of physical inventory to ensure accuracy of system data
- Oversaw the loading and unloading of incoming and outgoing shipments
- Supervised a team of employees working in the warehouse area
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Kmart, Sears Holding
02.2012 - 11.2015
- Maintained a high level of professionalism when dealing with difficult customers
- Provided exceptional customer service to ensure customer satisfaction
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
Education
Finney High
Detroit, MI06-2014
Skills
- Shipping and Logistics
- Customer satisfaction measurement
- Call Management
- Consultative Sales
- Account updating
- Scheduling
- Microsoft PowerPoint
- Sales expertise
- Business Development
- Logistics Oversight
- Document Control
- Organizational Management
- Inventory Management
- Workflow Optimization
- Customer Service
- Employee relations and conflict resolution
- Management
- Performance monitoring
- Continuous improvements
- Work flow planning
- Production
- New product introductions strategies
- Management information systems
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
American Freight outlet
09.2016 - 11.2024
Kmart, Sears Holding
02.2012 - 11.2015
Finney High
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