JEAM MUÑOZ-MAS
Syracuse,Ny
Summary
Experienced worker with a strong focus on maintaining high standards of maintaining order in the workplace and ensuring time management to comply with the work regulations. Skilled in organization, communication, multi-tasking, and customer service and care. Great at developing strong customer relationships as a Customer Service Representative. Adept at problem-solving and multitasking, with a commitment to workplace safety and reliability.
Overview
4
4
years of professional experience
Work History
Sales Representative
Leaf home
Rochester , Washington
2024.01 - Current
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Developed and maintained relationships with customers to ensure repeat business.
- Performed market research to identify potential sales opportunities.
- Analyzed customer feedback to improve products and services.
Bakery Chef
Cake bar
Syracuse, New York
2021.08 - Current
- Cleaned work surfaces throughout the day to keep facility sanitary at all times
- Maintained high standards of hygiene and cleanliness in the kitchen to comply with health and safety regulations
- Stocked, prepped, and cleaned bakery to complete daily opening and closing duties
Customer Service Representative
Cake bar
Syracuse, New York
2021.02 - 2021.08
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Performed data entry tasks accurately and in a timely manner
- Adhered to company policies and procedures while providing superior service
- Handled customer complaints and inquiries in a courteous and efficient manner
Education
Diploma in Business Administration -
Onondaga community college
Syracuse, Ny12.2023
High School Diploma -
Institute of Technology
Syracuse, NySkills
- Resume development
- Marketing
- Effective negotiation
- Interview coaching
- Planning skills
- Human resources procedures
- Networking strategies
- Analyzing job opportunities
- Resume editing
- Teamwork
- Multitasking
- Problem-solving
- Time management
- Organizational skills
- Workplace safety
- Reliability
- Adaptability and flexibility
- Excellent communication
- Self motivation
- Professionalism
- Sales closing
Extracurricular Activities
Mercy WorldWide
Awards
Phi Theta Kappa
Languages
- Spanish, Native
- English, Fluent
Timeline
Sales Representative
Leaf home
2024.01 - Current
Bakery Chef
Cake bar
2021.08 - Current
Customer Service Representative
Cake bar
2021.02 - 2021.08
Diploma in Business Administration -
Onondaga community college
High School Diploma -
Institute of Technology