Jeamah Johnson
Highland,CA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager/Supervisor
Janet Enterprise Inc.
Upland, Ca
04.2022 - 02.2024
- Making sure employees who report to you meet performance expectations.
- Ensuring that the work environment is safe, secure, and healthy.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Created training modules and documentation to train staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
Patient Intake/ Call Center LEAD
Inland Family Community Health Center
San Bernardino
06.2019 - 10.2022
- Verifying insurance
- Appointment scheduling
- Provided training to new call center agents on the phone system, customer service protocols and procedures.
- Organized daily work schedules for a team of 10-15 call center agents.
- Monitored incoming calls and managed customer inquiries in a timely manner.
- patient intake
- 40wpm
- scheduling meetings
- preparing fee scale
- collecting co-payments
- EMR system and EHR system
- taking messages, emails, faxing, making copies, scanning
- good communication
- attention to detail, an ability to work individually and as part of a team.
- Resolved escalated customer complaints and disputes over the phone or via email.
- Developed standard operating procedures for call center operations, ensuring compliance with organizational policies and industry regulations.
- Enforced adherence to company guidelines and best practices when handling customer interactions.
- Conducted regular one-on-one check-ins with each member of the team to provide feedback on their performance and development opportunities.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
- Planned staff and training meetings and scheduled conference rooms.
Education
Bachelor's - HealthCare Administration
Devry University
Ontario, CA10-2024
High school or equivalent -
San Bernardino Adult School
San Bernardino, CA06.2021
Skills
- Phone Communication Skills
- 40wpm typing
- EMR system
- HIPAA compliance
- Organization
- Attention to detail
- Computer skills (Word, Excel, PowerPoint)
- Patient communication
- Policy Implementation
- Documentation review
- Problem solving
- Time management
- Adaptability
- Multitasking
- Performance Evaluations
- Staff Management
- Verbal and written communication
- Cross-Functional Teamwork
- Team Leadership
- Time Management
- Budget Control
- Schedule Preparation
- Negotiation
Timeline
Manager/Supervisor
Janet Enterprise Inc.
04.2022 - 02.2024
Patient Intake/ Call Center LEAD
Inland Family Community Health Center
06.2019 - 10.2022
Bachelor's - HealthCare Administration
Devry University
High school or equivalent -
San Bernardino Adult School
Similar Profiles
Sadique MensonSadique Menson
Sales Manager at Janet Jacobsen EnterpriseSales Manager at Janet Jacobsen Enterprise
Uriel GonzalezUriel Gonzalez
Car Detailer at Janet BakerCar Detailer at Janet Baker
Priscilla BernalPriscilla Bernal
Medical Assistant Intern Covid 19 at Janet Maya Family Health CenterMedical Assistant Intern Covid 19 at Janet Maya Family Health Center