JEAN ALICE KUYANGEPI
HARARE,HA
Summary
Adept at driving operational excellence, I leveraged leadership and time management skills at ENERGY PARK (PVT) LTD to enhance office efficiency and client satisfaction. Specializing in business administration and customer service, my proactive approach resulted in a 20% improvement in workflow processes, underscoring my commitment to excellence and effective communication.
Overview
24
24
years of professional experience
Work History
Executive Assistant
ENERGY PARK( PVT) LTD
HARARE
04.2022 - Current
- Diary and inbox management
- Scheduling meetings-internally and externally
- Supervising staff-within the company and external guests
- Handling communications-speaking to clients, phone calls and emails
- Preparing reports-expenses and invoices
- Booking travel and accommodation
- Preparing presentations for business meetings and pitches
- Purchasing office supplies
- Organizing the office space so it is more inviting
- Conducting research for the company
- Maintaining databases, including contact details
Front Office Manager
LEOPARD ROCK HOTEL AND RESORT
MUTARE
10.2021 - 04.2022
- Maintaining working relationships and communicating with all departments
- Operating all aspects of Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes
- Ensuring that employees are at all times attentive, friendly, helpful and courteous to all guests and other employees
- Monitoring all VIP's special guests and requests
- Maintaining required pars of all front office and stationary supplies
- Reviewing daily front office work and activity reports generated by Night Audit
- Reviewing Front office log book and guest feedback forms on a daily basis
- Preparing revenue and occupancy forecasting
- Maximizing room revenue and occupancy by reviewing statul daily
- Analysing rate variance, monitoring credit report and maintaining close observation of daily house count
- Upholding the hotels commitment to hospitality
Assistant manager
14on KLEIN CONSTANTIA GUESTHOUSE
CAPETOWN
11.2019 - 09.2021
- Checking in and out of guests
- Assisting with food and beverage service
- Reservations and email correspondence
- Promoting 100% guest satisfaction
- Ensuring that all guest related issues are resolved in a manner consistent with company's goals and objectives
- Inspecting and documenting repairs and cleanliness of the property to ensure optimum upkeep and overall property appearance
- Motivating and giving direction to all employees
- Ensuring purchases made are within budget and by approved vendors
- Monitoring monthly inventory of supplies and equipment also weekly and daily stock checks
Front of house assistant
BARUCH GUESTHOUSE
STELLENBOSCH
12.2017 - 11.2019
- Reservations
- Checking in and out of guests
- Billing and invoicing of guests
- Preparing and serving breakfast
- Inspecting rooms and public areas for cleanliness
- Daily and monthly shopping for the guesthouse using the company vehicle
- Booking guests for restaurants and outdoor activities such as wine farms
Assistant manager
MOTEL MOATIZE
TETE, MOZAMBIQUE
01.2015 - 01.2016
- Overseeing all day to day operations and functions which include but not limited to:
- Managing reservations
- Security
- Supervising reception
- Coordinating room service
- Hospitality and housekeeping activities
- Menu planning, food portioning
- Restaurant table setting out
- Staff duty rota
Hotel Trainee
RAINBOW TOWERS HOTEL
HARARE
01.2001 - 12.2001
- Worked in all Hotel departments which are:
- Front office
- Housekeeping
- Food and beverage i.e restaurant, kitchen
- Accounts department
- Banqueting and events
Education
Diploma - Business Administration
ALISON
Online10-2024
ENGAGE COMMUNITY LEADERS COURSE - Learning leadership skills in and around communities
UNIVERSITY OF STELLENBOSCH
WESTERN CAPE07.2019
CITY & GUILDS DIPLOMA IN HOTEL CATERING & SUPERVISORY MANAGEMENT - ACCOMODATION OPERATIONS AND SERVICE PRINCIPLES, RECEPTION OPERATIONS AND SERVICE PRINCIPLES, FOOD AND BEVERAGE PRINCIPLES 1, FOOD AND BEVERAGE PRINCIPLES 2
DMC HOTEL TRAINING CENTRE
HARARE01.2001
GSCE ORDINARY LEVEL - ENGLISH LANGUAGE, ENGLISH LITERATURE, FOOD & NUTRITION, INTEGRATED SCIENCE, SHONA, GEOGRAPHY, HISTORY
ST DOMINICS HIGH SCHOOL
MUTARE12.1996
Skills
- Leadership skills
- Customer service skills
- Time management skills
- Communication skills
- Travel administration
- Document handling
- Scheduling
- Meeting planning
- Business administration
- Mail handling
- Office management
- Email management
- Phone etiquette
- Customer Service-oriented
- Conference planning
- Travel arrangements
- Administrative support specialist
- Report writing
- Information confidentiality
- Excel spreadsheets
- Calendar management
- Customer service
- Appointment setting
- Interpersonal communication
- Office administration
Languages
- English
- Portuguese
References
References available upon request.
Hobbies and Interests
- Basketball
- Travelling
- Cooking
Customsection
- I am fluent in spoken and written English
- I can oversee and review the work of others.
- Excellent interpersonal skills which gives me the ability to lead and gain the assistance of others.
- Excellent drafting and communication skills and the proven ability to communicate complex concepts orally and prepare clear, concise meaningful reports.
- I possess a set of skills which enable me to establish and maintain productive partnerships with clients by gaining their trust and respect also identifying clients needs and match them to appropriate solutions.
- I have the ability to establish a very good working relationship with others in a multicultural and multi ethnic society with sensitivity and respect for diversity.
Personal Information
- Place of Birth: MUTARE
- Date of Birth: 03/27/80
- Gender: FEMALE
- Nationality: ZIMBABWEAN
- Driving License: CLASS 4
- Marital Status: SINGLE
Accomplishments
- High Customer Satisfaction: Consistently receives positive feedback from customers on service quality, cleanliness and overall experience.
- Efficient Service Delivery: Ensures seamless service delivery, minimizing wait times and complaints.
- Effective Team Management: Leads. motivates and develops a high-performing team, reducing high staff turnover and improving morale.
- Revenue Growth: Increases revenue through upselling, cross selling and yield management.
- Quality Service Consistency : Ensures consistent delivery of high-quality service, adhering to brand standards and procedures.
Timeline
Executive Assistant
ENERGY PARK( PVT) LTD
04.2022 - Current
Front Office Manager
LEOPARD ROCK HOTEL AND RESORT
10.2021 - 04.2022
Assistant manager
14on KLEIN CONSTANTIA GUESTHOUSE
11.2019 - 09.2021
Front of house assistant
BARUCH GUESTHOUSE
12.2017 - 11.2019
Assistant manager
MOTEL MOATIZE
01.2015 - 01.2016
Hotel Trainee
RAINBOW TOWERS HOTEL
01.2001 - 12.2001
Diploma - Business Administration
ALISON
ENGAGE COMMUNITY LEADERS COURSE - Learning leadership skills in and around communities
UNIVERSITY OF STELLENBOSCH
CITY & GUILDS DIPLOMA IN HOTEL CATERING & SUPERVISORY MANAGEMENT - ACCOMODATION OPERATIONS AND SERVICE PRINCIPLES, RECEPTION OPERATIONS AND SERVICE PRINCIPLES, FOOD AND BEVERAGE PRINCIPLES 1, FOOD AND BEVERAGE PRINCIPLES 2
DMC HOTEL TRAINING CENTRE
GSCE ORDINARY LEVEL - ENGLISH LANGUAGE, ENGLISH LITERATURE, FOOD & NUTRITION, INTEGRATED SCIENCE, SHONA, GEOGRAPHY, HISTORY
ST DOMINICS HIGH SCHOOL