Associate of Science - Mechanical Engineering
Miami Dade College
Miami, FL 08.2018 - 06.2020
Jean Amedee
Sales
Dorchester,MA
Education
Bachelor of Science - Engineering Physics
University of Massachusetts - Boston
Boston, MA 01.2022 - Current
Summary
Friendly Support Analyst skilled at rapidly defining client issues and quickly applying effective solutions. Specialization in communication environments. Gifted at handling issues ranging from minor software misconfigurations to catastrophic hardware failures. Committed to tracking full support ticket lifecycles to confirm successful resolutions.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Support Analyst, Tier 1
DocuSign
Boston, MA
08.2020 - 09.2022
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Supported users with software, hardware and network issues.
- Created user accounts and managed access control.
- Configured and distributed devices used daily by employees.
- Monitored helpdesk and responded to incoming tickets to address support needs.
Cobra Specialist
Paycom
Miami, FL
05.2018 - 06.2020
- Followed all company policies and procedures to deliver quality work.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Maintained current understanding of market conditions, compliance standards and best practices.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
Skills
Internal technical communications
undefinedTimeline
Bachelor of Science - Engineering Physics
University of Massachusetts - Boston
01.2022 - Current
Support Analyst, Tier 1
DocuSign
08.2020 - 09.2022
Associate of Science - Mechanical Engineering
Miami Dade College
08.2018 - 06.2020
Cobra Specialist
Paycom
05.2018 - 06.2020
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