Jean Audet
HYDE PARK,VT
Summary
Results-driven Medical Practice Manager with extensive experience in resolving customer issues and managing insurance disputes. Proven expertise in ICD-10, CPT codes, and HCPCS, obtained over nine years of insurance billing. Recognized for implementing cost-saving procedures that enhance operational efficiency while promoting proactive planning and organization.
Overview
28
28
years of professional experience
Work History
Home Care Provider
Green Mountain Support Services
Morrisville, USA
01.2019 - Current
- Keep close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Provide patients with assistance in completing daily tasks, reducing daily burden on family members
- Cook tasty, nourishing meals for patients to promote better nutrition
- Assist patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Establish nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Assist patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Administer medication as directed by physician
- Assist patients with personal requirements for housekeeping and grooming assistance
- Assist patients with self-administered medications
- Monitor progress and documented patient health status changes to keep care team updated
- Assist disabled clients to support independence and well-being
- Help clients maintain optimal health by overseeing medication administration and doctor's appointments
- Complete entries in log books, journals, and care plans to accurately document and report patient progress
- Perform laundry, grocery shopping and other light housekeeping duties as instructed by client
- Monitor client health by performing routine pulse, temperature and blood pressure checks
Practice Manager, Recovery Coach, Medical Assistant
Betsy Perez Urology
Morrisville, USA
01.2017 - Current
- Created and implemented organizational policies and procedures
- Head biller for all insurance companies
- Oversee accounting, budgeting, and financial reporting
- Prior Authorizations for medical procedures and medications
- Ordered all office supplies and kept check on inventory levels
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
- Developed policies and procedures for effective practice management
- Communicated closely with patients, ensuring medical information was kept private
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Developed and implemented strategies to improve patient access, satisfaction and care quality
- Scheduled surgeries, managed pre-certifications and verified insurance coverage
- Created customized care plans, working with hospital staff and families to assess and meet individual needs
- Communicated with patients, ensuring that medical information was kept private
- Discussed medical histories with patients in effort to provide most effective medical advice
- Provided group, family, and individual counseling to support recovery goals
- Tracked client participation in treatment services to identify attendance issues
- Documented case management activity for accurate, reliable records
- Proficient in ICD-10, CPT codes, and HCPCS codes
Medical Assistant, Community Health Team
Community Health Partners of Lamoille Valley
Morrisville, USA
01.1997 - 01.2019
- Obtained client medical history, medication information, symptoms, and allergies
- Sanitized, restocked, and organized exam rooms and medical equipment
- Documented vital signs and health history for patients in clinic and hospital environments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Performed medical records management, including filing, organizing and scanning documents
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Prepared lab specimens for diagnostic evaluation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Measured patient pulse oximetry
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records
- Collected and documented patient medical information such as blood pressure and weight
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Taught patients about medications, procedures, and care plan instructions
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Completed EKGs and other tests based on patient presentation in office
- Measured patient spirometry
- Collected pertinent data and calculations to aid physician in interpreting results
- Implemented care and efficiency improvements to support and enhance office operations
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Oriented and trained new staff on proper procedures and policies
- EMR Super-User
- Proficient in ICD 10, CPT codes, and HCPCS
Education
Bachelor of Science - Counseling
University of Cincinnati
Cincinnati, OH06.2027
Associate of Science - Behavioral Science
Community College of Vermont
Montpelier, VT06.2024
Lamoille Union High School - General Studies
Lamoille Union High School
Hyde Park, VT06.1989
Skills
- Client documentation
- Care Plan Management
- Progress Documentation
- First Aid and Safety
- Patient Care
- Case Management
- Care Plan Adherence
- Care Plan Assessment
- State Regulations Knowledge
- Certified Recovery Coach
- Super User for EMR
- Have worked with ICD 9/10 codes, CPT codes, and HCPCS codes for many years
- Excellent Listener
- Attention to detail
- Team player
- Excellent time management skills
- Conflict management
- Fast learner
- Compassionate
References
Available upon request.
Activities
- Camping
- Spending time with family
- Reading
- Travel
- Spending time with my dog
Timeline
Home Care Provider
Green Mountain Support Services
01.2019 - Current
Practice Manager, Recovery Coach, Medical Assistant
Betsy Perez Urology
01.2017 - Current
Medical Assistant, Community Health Team
Community Health Partners of Lamoille Valley
01.1997 - 01.2019
Bachelor of Science - Counseling
University of Cincinnati
Associate of Science - Behavioral Science
Community College of Vermont
Lamoille Union High School - General Studies
Lamoille Union High School
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