Jean Augustin
Orlando,FL
Summary
Results-oriented professional with over 30 years of experience in managing and direction. Possesses excellent time management skills, top customer-relations abilities and strong communication methods. Continually seeking new ways to improve management expertise, enhance team experience, boost company morale and improve overall team focus to help maximize profit margin.
Ready to offer exceptional leadership and planning abilities to take on new role in Director of Operation setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in high standards and market trends.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Area Director of Operations
Wendy’s
04.1994 - 07.2024
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Manage 7, District Managers with 42 restaurants and have positive sales record for past 5 years.
Director of Operations
Wendys International
04.1994 - 07.2024
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Deliver highest profit margin for 3 years through great operational excellence.
- Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
- Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
- Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
- Achieved team goals through formalized training plans, coaching, and performance management
- Monitored office workflow and administrative processes to keep operations running smoothly
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Defined, implemented, and revised operational policies and guidelines
- Implemented business strategies, increasing revenue, and effectively targeting new markets
- Assisted in recruiting, hiring and training of team members
Education
Business Management - Business Administration And Management
Miami Dade College
Miami, FL05.1998
Skills
- Logistics Management
- Organizational Development
- Human Resources Management
- Recruitment and retention
Accomplishments
I have taken over 40 restaurants Area with negative sales trend and turned sales around up to double digits sales growth while improving profit margin from 16% up to 21%. I I have also improved staffing level up to 92% while developing future leaders to District Manager and up to higher level through their careers.
Certification
- Certify Production and Inventory Management
- Project Management Professional.
- Management Situational Leadership Certify
- Certify Manager of Quality/Organizational Excellence
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Timeline
Area Director of Operations
Wendy’s
04.1994 - 07.2024
Director of Operations
Wendys International
04.1994 - 07.2024
Business Management - Business Administration And Management
Miami Dade College