Jean Augustin
Orlando,FL
Summary
Knowledgeable Director of Operation with over 7 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
30
30
years of professional experience
Work History
Director of Operations
Wendys International
Orlando, FL
01.2018 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Identified areas where process improvements could be made resulting in increased productivity.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Established operational guidelines and identified opportunities for improvement.
- Reviewed site and department performance to improve quality of services and comply with regulatory requirements.
- Successfully improved employment turnover through creating incentive and training programs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Store Level Manager
Wendys International
Miami, FL
1994.Apr - 2012.May
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Developed strong communication and organizational skills through working on group projects.
Field Training Manager
Wendys International
Miami, FL
06.2012 - 06.2018
- Developed and maintained a comprehensive field training program to ensure employees had the skills needed to meet job requirements.
- Conducted new hire orientation sessions and provided on-the-job training for all personnel in assigned areas.
- Assessed employee performance through observation, feedback and testing.
- Monitored progress of trainees in order to identify any areas of improvement or additional resources needed.
- Created educational materials such as handouts, manuals and presentations for use during training sessions.
- Evaluated effectiveness of existing training programs by collecting feedback from participants and supervisors.
- Ensured compliance with relevant laws, regulations, policies and procedures related to field training operations.
- Collaborated with other departments within the organization to coordinate cross-functional field training initiatives.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Education
High School Diploma -
Palmetto High School
Palmetto, FL06-1991
Some College (No Degree) - Business Management
Miami Dade College
Miami, FLSkills
- Capital Spending
- Workforce Planning
- Program Administration
- Employee Development
- Process Improvements
- Strategic Planning
- Process Improvement
- Strategic planning and execution
- Leadership training
- Performance Analysis
- Cost Control
- Business Management
- Operational Efficiency
- Quality Assurance
- Data Analysis
- Administrative Management
- Sales Tracking
- Customer Retention
- KPI Tracking
- Customer Service Management
- Data Management
- Performance Improvement
- Interpersonal Skills
- Budget Control
- Performance Evaluation and Monitoring
- Performance Evaluations
- Problem-Solving
- Analytical Skills
Timeline
Director of Operations
Wendys International
01.2018 - Current
Field Training Manager
Wendys International
06.2012 - 06.2018
Store Level Manager
Wendys International
1994.Apr - 2012.May
High School Diploma -
Palmetto High School
Some College (No Degree) - Business Management
Miami Dade College