Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEAN BAPTISTE

Zion

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

15
15
years of professional experience

Work History

Government Relationship Account Manager

Grainger
05.2022 - 11.2024
  • Managed government accounts, ensuring compliance and fostering relationships, resulting in measurable growth.
  • Analyze complex data sets to identify trends and opportunities. Develop data-driven strategies that lead to significant improvements in operational efficiency.
  • Leverage data analysis to identify trends, develop strategies enhancing operational efficiency for government accounts. Drive compliance and relationship growth.
  • Spearhead government account management, ensuring regulatory adherence while fostering key partnerships. Implement data-driven approaches for tangible growth.
  • Pioneer data-centric methodologies to uncover opportunities in government sector. Transform complex datasets into actionable strategies, boosting operational performance.
  • Cultivate strong government relationships through strategic account management. Utilize advanced analytics to drive compliance and achieve measurable business expansion.
  • Pioneer data-centric methodologies in government sector, transforming intricate datasets into actionable strategies. Boost account performance through innovative approaches.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Assistant Manager

Walmart
09.2020 - 02.2024
  • Led team of 20+ associates, optimizing store operations and driving sales growth. Implemented inventory management system, reducing shrinkage and improving stock accuracy.
  • Spearheaded customer service initiatives, enhancing shopper experience and loyalty. Developed training programs, boosting employee productivity and engagement.
  • Coordinated cross-functional teams to streamline workflows and improve efficiency. Fostered positive work environment, resulting in increased employee retention.
  • Analyzed sales data to identify trends and optimize product placement. Implemented cost-saving measures, contributing to overall profitability improvements.
  • Pioneered new merchandising strategies, enhancing store layout and product visibility. Cultivated strong vendor relationships, securing favorable terms and exclusive products.
  • Pioneered digital inventory system, drastically reducing shrinkage and boosting stock accuracy. Redesigned store layout, enhancing product visibility and customer flow.

Director of Sales and Admissions

Rolling Hills
06.2020 - 03.2022
  • Led sales and admissions, achieving a 35% increase in enrollments through strategic initiatives.
  • Collaborated with marketing to develop campaigns, resulting in a 40% growth in lead generation.
  • Implemented data-driven strategies to optimize the sales funnel, enhancing conversion rates by 25%.
  • Spearhead innovative projects, driving measurable results through strategic planning and effective team collaboration.
  • Optimized sales funnel through data-driven strategies, significantly boosting conversion rates and enhancing overall performance metrics.
  • Pioneered cutting-edge admission strategies, resulting in a substantial uptick in enrollments and establishing new benchmarks for success.

Inside Sales Representative

Total Insurance Brokers
03.2019 - 05.2020
  • Managed client accounts, achieving a 35% increase in policy renewals through targeted outreach.
  • Collaborated with team to develop sales strategies, resulting in a 20% boost in new client acquisition.
  • Utilized CRM tools to track leads, improving follow-up efficiency and customer satisfaction.
  • Resolved client issues promptly, enhancing overall client retention and loyalty.
  • Analyzed sales data to identify trends, contributing to strategic planning and decision-making.
  • Drove sales growth through targeted outreach, consistently exceeding monthly quotas. Developed strong client relationships, resulting in increased retention rates.

Inside Sales account Manager

USABlueBook
01.2010 - 04.2017
  • Managed client accounts, achieving measurable sales growth and fostering strong customer relationships.
  • Developed tailored sales strategies, resulting in significant revenue increases and client retention.
  • Collaborated with cross-functional teams to address client needs, ensuring high satisfaction rates.
  • Analyzed market trends to identify opportunities, leading to successful sales campaigns and increased market share.
  • Conducted in-depth market research, identifying key trends and opportunities. Developed data-driven strategies that significantly enhanced decision-making processes.

Education

Business Management -

University of Phoenix-Arizona
01.2018

Skills

  • Customer relationship management
  • Project Management
  • Negotiation Skills
  • Data Analysis
  • Sales Strategy
  • Market Research
  • Time Management
  • Word
  • Leadership
  • Salesforce proficiency

Timeline

Government Relationship Account Manager

Grainger
05.2022 - 11.2024

Assistant Manager

Walmart
09.2020 - 02.2024

Director of Sales and Admissions

Rolling Hills
06.2020 - 03.2022

Inside Sales Representative

Total Insurance Brokers
03.2019 - 05.2020

Inside Sales account Manager

USABlueBook
01.2010 - 04.2017

Business Management -

University of Phoenix-Arizona

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