Jean Bernavil
Miami,FL
Summary
Focused professional effective at prioritizing tasks, maintaining collections, and locating hard-to-find materials. High-level organizational and communication skills.
Organized professional with 15 years of positive industry performance. Communicative and resourceful with an aptitude for organization. Highly skilled in delivering quality services to a diverse clientele by applying the skills and knowledge that I have acquired over the years to meet organizational goals and expectations.
Overview
15
15
years of professional experience
Work History
Technology Specialist
Assurion
07.2021 - Current
- Use the company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Log updates on support tickets to communicate status to users and managers.
- Provide technical support to two dozen clients on average.
- Build relationships with customers by identifying their needs and selling upgraded solutions.
- Deliver in-person device setup and tech support for customer smartphones, tablets, and other consumer electronics.
Case Manager
Handy, Inc.
01.2022 - 06.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Workshop Facilitator
CareerSource South Florida, CSSF
01.2021 - 01.2022
- Planned and facilitated educational workshops in accordance with developed curricula, employing varied methods to maximize attendance.
- Facilitated dialogue between participants, family, and program workers to provide the best possible program and individualized program.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Advocated for program participants in treatment programs, outlining cases and needs to program executives.
Customer Account Executive
Comcast
07.2015 - 12.2017
- Evaluated customers' potential needs to make appropriate recommendations.
- Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
- Trained clients on product features and updates to secure buy-in.
- Leveraged knowledge of company services, familiarity with industry competitors, and persuasive communication style to prevent customers from ending or downgrading services.
- Monitored and tracked campaigns to determine effectiveness and future changes.
Customer Service Representative
First Data
02.2014 - 05.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Interim Teacher
Broward County School Board
09.2013 - 01.2014
- Followed classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Sales Retention Specialist
Cross Country Home Services Inc.
03.2008 - 02.2013
- Negotiated contracts with clients and developed relationships with key personnel.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Developed and implemented sales strategies to increase profits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL12.2010
Skills
- Case Management Tracking
- Progress Evaluation
- Educational Evaluation
- Time Management
- Account Management
- Sales Team Leadership
- Consultative Techniques
- Enrichment Activities
- Process Improvement Strategies
- Cross-Functional Communication
- Customer Relationship Management
- Business Intelligence
Timeline
Case Manager
Handy, Inc.
01.2022 - 06.2023
Technology Specialist
Assurion
07.2021 - Current
Workshop Facilitator
CareerSource South Florida, CSSF
01.2021 - 01.2022
Customer Account Executive
Comcast
07.2015 - 12.2017
Customer Service Representative
First Data
02.2014 - 05.2015
Interim Teacher
Broward County School Board
09.2013 - 01.2014
Sales Retention Specialist
Cross Country Home Services Inc.
03.2008 - 02.2013
Bachelor of Arts - Criminal Justice
Keiser University
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