Jean Briner

Operate as a direct point of contact to liaise between the Level 1, all regional support teams, and all MasterCard Operations and Technology (O&T) support teams to drive operational focus for Level 1 leadership and personnel. • Provide project management and appropriate representation for Level 1 by identifying functional requirements, reviewing and signing off on Operational Service Agreements (OSA), coordinating User Acceptance Testing (UAT), and developing proper training tailored to meet the specific needs of Level 1. • Support of new customers to the platform. • Review current toolset used by level 1to identify gaps and consult with core support teams to identify timely and cost effective solutions. • Identify and implement automation opportunities. • Enforce process standardization by developing Standard Operating Procedures (SOP), implementing version control on all documentation, and providing consistent communications to the Level 1. • Drive operational alignment between O&T and Mergers and Acquisitions (M&A) through the development of processes, documentation, and training. • Managed Incident Management for the entire MasterCard enterprise by performing quality audits daily, weekly, and monthly. • Advanced-level knowledge of routing, switching, tunneling, ASN, and Multiprotocol Label Switching (MPLS). • Demonstrates excellent verbal and written communication skills.

• The System Acceptance team will be responsible for the Scheduling of Batch jobs on Unix and Mainframe platforms for Mastercard. This is a 2nd level /IT support position. Assist with the day-to-day support functions for Scheduling and the enforcement of company standards. Support includes working with Vendor Products and MasterCard developed solutions. Overview • Supported Mainframe and Unix batch scheduling systems, ensuring reliable job execution • Quality Assurance • Set up batch schedules to ensure timely execution of jobs • Ensured quality of submitted JCL by adhering to company standards • 2nd level support for the Operations Command Center • Are you Self-Motivated? • Are you detail oriented? • Do you have the ability to research difficult issues? Role • Schedule batch across multiple platforms • Provided 2nd level support for Operations Command Center, resolved complex scheduling issues • Review mainframe code for Standards validation • Ability to troubleshoot JCL issues All About You • Strong JCL knowledge • TWS and TWS Z/OS Batch Scheduling • Strong communication skills • Results Driven • Shell Scripting