JEAN CARLOS DAMASCENO
Belo Horizonte,Brazil
Summary
Cloud Operations Engineer at Mission Cloud, with deep experience supporting and optimizing AWS environments at scale. Built strong expertise in incident response, observability, DevOps tooling, Linux/Windows administration, and on-premise to cloud operations through previous roles in fintech, SRE, and infrastructure consulting. Focused on reliability, performance, architectural best practices an AI-driven tooling to enhance operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Mission Cloud
02.2021 - Current
- Provide operational and technical support for a broad range of AWS customers, ensuring availability, performance, and security across cloud environments.
- Serve as the first technical escalation point, troubleshoot complex multi-service issues, and guide customers on AWS best practices and architectural improvements.
- Diagnose and resolve incidents involving EC2, VPC, Lambda, RDS, S3, CloudFront, IAM, ECS/EKS, CloudWatch, and networking components.
- Conduct log analysis, network tracing, health checks, and performance tuning.
- Configure and optimize monitoring and observability using CloudWatch, X-Ray, and customer tooling (Datadog, New Relic, etc.).
- Support design and improvement of resilient architectures aligned with AWS Well-Architected Framework.
- Reproduce customer issues, document root cause, and recommend long-term improvements.
- Maintain clear communication with customers, ensuring ownership of support cases from start to resolution.
- Collaborate with internal engineering teams during escalations and incident response.
DevOps Engineer
Smarttbot
06.2020 - 01.2021
- Managed AWS infrastructure for a fintech specialized in automated investments.
- Ensured platform stability, availability, and performance through proactive monitoring and operational improvements.
- Maintained AWS workloads, CI/CD pipelines, databases, and observability platforms.
- Performed incident response, root cause analysis, and performance optimization.
- Tech stack included AWS, New Relic, Nagios, and Kibana.
Support Analyst IV / Site Reliability Engineer
Avenue Code
12.2018 - 06.2020
- Enabled development teams to increase infrastructure reliability, expand observability, and automate key processes.
- Supported AWS-based applications and production systems.
- Implemented monitoring, log analytics, and alert strategies using New Relic, BigPanda, Splunk, Nagios, and Rigor.
- Developed automations in GitLab CI/CD and Shell scripting.
- Assisted engineering teams with operational readiness, deployment validation, and architectural improvements.
Support Analyst
LNS - Linux and Network Solutions
12.2010 - 12.2018
- Delivered consulting, infrastructure support, and project implementation for SMB and enterprise customers.
- Databases: Oracle, SQL Server, MySQL.
- Virtualization: VMware, Proxmox, Hyper-V.
- Operating Systems: Linux (CentOS, Red Hat, OpenSUSE), Windows Server.
- Core Services: IPTables, Squid, Samba, OpenLDAP, Zabbix, Zimbra.
- Automation: Shell scripting for backup, monitoring, and service recovery.
- Networking: VPNs, Mikrotik, routing, connectivity troubleshooting.
- Microsoft Stack: Active Directory, DNS, DHCP, GPO, Terminal Services, Office 365.
IT Manager / Tech Lead
Educar Brasil - Grupo SETE
12.2005 - 06.2010
- Led IT operations across multiple locations, managed the service desk team, and executed modernization and automation projects.
- Oversaw infrastructure, network administration, and system availability.
- Implemented monitoring, backup routines, and service automation.
- Managed vendor relations and internal technical projects.
Support Analyst
Nextech (Sword Group, France)
12.2005 - 06.2010
- Supported Java and .NET application deployments for international customers and maintained mixed infrastructure environments.
- Served as a prerequisites analyst for application deployment pipelines.
- Managed DB2, SQL Server, Linux/Windows systems, and internal dev/test environments.
- Administered IBM WebLogic, JBoss, Tomcat, and IIS application servers.
- Maintained a hybrid Linux/Windows corporate infrastructure.
Trainee
CEMIG - Companhia Energética de Minas Gerais
01.2005 - 10.2005
- Worked with backup automation and managed IBM Mainframe systems, overseeing print queues, tape-handling robots, and high-volume printing operations.
- Supported Solaris, AIX V5.1, Windows 2000/2003/NT, and NetWare systems.
Education
Bachelor's Degree - Information Technology - Network & Systems Administration
Centro Universitário UNA
01.2010
Degree - Information Systems
Pontifícia Universidade Católica de Minas Gerais (PUC Minas)
01.2008
Technical Degree - Microinformatics
SENAI - Euvaldo Lodi
01.2005
Course - Entrepreneurship in Electrical Energy Services
SENAI / SEBRAE
01.2003
Skills
- Cloud architecture
- Incident management
- Monitoring optimization
- AWS services
- Scripting automation
- Infrastructure management
- Performance tuning
- Technical documentation
- Customer engagement
- AI Optimization
Certification
• AWS Certified Solutions Architect - Associate
• AWS Certified SysOps Administrator - Associate
• AWS Certified AI Practitioner Early Adopter
• AWS Certified Cloud Practitioner
https://www.credly.com/users/jean-carlos-damasceno/badges#credly
• AWS Certified SysOps Administrator - Associate
• AWS Certified AI Practitioner Early Adopter
• AWS Certified Cloud Practitioner
https://www.credly.com/users/jean-carlos-damasceno/badges#credly
Training
- Professional Qualification in Computer Science - SENAI, 01/01/03, 12/31/04, Electronics, OS, networks, infrastructure services
- Entrepreneurship in Electrical Energy Services - SEBRAE/SENAI, 01/01/03, 12/31/03, Applied energy efficiency.
Languages
- Portuguese, Native
- English, Fluent
- Spanish, Basic
Timeline
Cloud Operations Engineer
Mission Cloud
02.2021 - Current
DevOps Engineer
Smarttbot
06.2020 - 01.2021
Support Analyst IV / Site Reliability Engineer
Avenue Code
12.2018 - 06.2020
Support Analyst
LNS - Linux and Network Solutions
12.2010 - 12.2018
IT Manager / Tech Lead
Educar Brasil - Grupo SETE
12.2005 - 06.2010
Support Analyst
Nextech (Sword Group, France)
12.2005 - 06.2010
Trainee
CEMIG - Companhia Energética de Minas Gerais
01.2005 - 10.2005
Bachelor's Degree - Information Technology - Network & Systems Administration
Centro Universitário UNA
Degree - Information Systems
Pontifícia Universidade Católica de Minas Gerais (PUC Minas)
Technical Degree - Microinformatics
SENAI - Euvaldo Lodi
Course - Entrepreneurship in Electrical Energy Services
SENAI / SEBRAE