Jean Carlos Feliciano
Brooklyn
Summary
Enhanced guest satisfaction through over 10 years of specialized front desk and concierge service experience.
Cultivated a warm environment by proactively addressing guest issues with care.
Achieved high cleanliness and safety standards through diligent maintenance efforts.
Overview
13
13
years of professional experience
Work History
Porter
Brighton Towers
Brooklyn, USA
09.2021 - Current
- Maintained cleanliness and safety in common areas, ensuring compliance with health and safety regulations.
- Assisted with light maintenance tasks such as minor repairs, bulb replacements, and equipment checks.
- Managed cleaning supplies and equipment inventory, reducing waste and optimizing costs.
- Responded to emergencies with professionalism, coordinating with building management and first responders.
- Supported seasonal building projects (painting, floor waxing, snow removal) to maintain property value.
- Provided tenant assistance during move-ins and move-outs, ensuring smooth transitions.
Inventory Specialist
Best Buy
Valley Stream, USA
09.2020 - 09.2020
- Oversaw inventory operations, ensuring accurate stock levels across multiple departments.
- Conducted cycle counts and audits, reducing discrepancies by 30%.
- Coordinated with sales and warehouse teams to streamline product flow and restocking.
- Suggested process improvements that reduced restocking time by 15%.
- Trained new team members on inventory systems and compliance procedures.
- Maintained effective communication with management and colleagues in a fast-paced retail environment.
Doorman / Porter
John B. Lovett
Queens, USA
06.2013 - 01.2018
- Welcomed tenants and visitors, maintaining a secure and inviting lobby environment.
- Coordinated package deliveries, ensuring timely distribution and accurate logging in building systems.
- Maintained cleanliness and order in high-traffic areas, reducing safety incidents by 15%.
- Supported tenant services using building management systems, including maintenance requests and visitor logs.
- Assisted elderly tenants with mobility needs, enhancing community trust and rapport.
- Monitored security cameras and reported suspicious activity, contributing to a safer environment.
Front Desk Agent
Radisson Hotel
Queens, USA
08.2015 - 2016
- Delivered seamless check-in and check-out experiences for guests, averaging 100+ daily transactions.
- Assisted with concierge services including flight bookings, local transportation, and curated city recommendations.
- Registered guests in hotel rewards programs, increasing membership enrollment by 20%.
- Handled financial transactions with accuracy, balancing cash drawers and reconciling accounts daily.
- Resolved guest complaints promptly, achieving a 95% satisfaction rating in post-stay surveys.
- Trained new front desk staff on customer service protocols and reservation systems.
- Collaborated with housekeeping and maintenance teams to ensure rooms met brand standards before guest arrival.
Education
Bachelor in Theology -
ISOM
03.2015
Associate Degree - Biblical Studies
ISOM
01.2014
Skills
- Guest Relations & Concierge Services
- Front Desk Operations (Check-In/Out)
- Customer Service Excellence
- Conflict Resolution & Problem-Solving
- Cash Handling & Credit Card Settlement
- Lobby & Facility Management
- Team Collaboration & Leadership
- Bilingual Communication (English & Spanish)
- Time Management & Organization
- Health and safety compliance
- Light maintenance
- Cleaning inventory management
- Emergency response coordination
- Tenant assistance
- Check-in and check-out
- Concierge services
- Cash handling
- Guest complaint resolution
- Room standards compliance
- Inventory operations
- Process improvement suggestions
- Cycle counts
- Communication skills
- Team collaboration
- Package delivery coordination
- Security monitoring
- Customer service protocols
- Cleanliness and hygiene
- Guest room inspection
- Interpersonal skills
- Initiative and Self-motivation
- Inventory maintenance
- Heavy lifting
- Reliability and punctuality
- Trash pickup
- Floor polishing and buffing
- Maintaining building security
- Physical stamina
- Sweeping and mopping
- Trash collection
References
Available upon request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Porter
Brighton Towers
09.2021 - Current
Inventory Specialist
Best Buy
09.2020 - 09.2020
Front Desk Agent
Radisson Hotel
08.2015 - 2016
Doorman / Porter
John B. Lovett
06.2013 - 01.2018
Bachelor in Theology -
ISOM
Associate Degree - Biblical Studies
ISOM