Jean Castel
Winston-Salem,NC
Summary
Dependable Lead Sales Professional bringing demonstrated success in delivering superior customer service over 18 years of experience. Dependable and ambitious with an aptitude for meeting and exceeding sales quotas. Maintain a proven track record of completing difficult tasks with minimal supervision.
Overview
22
22
years of professional experience
Work History
Floor Manager
Banister Nissan Of Norfolk
Norfolk, VA
07.2024 - Current
- Created daily work schedules for staff members according to the needs of the business.
- Identified process improvements that could help improve efficiency across the entire organization.
- Assigned tasks to team members in accordance with their skillset.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided training and guidance to new employees regarding store policies and procedures.
- Coached team members on customer service techniques and provided feedback on performance.
- Developed strategies for increasing sales productivity and profitability within the department.
- Maintained a safe, clean and organized floor environment.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
Senior Sales Consultant
Banister Nissan Of Norfolk
Norfolk, VA
02.2017 - 07.2024
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Reported sales metrics and statistics to management and stakeholders.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Achieved or surpassed company-defined sales quotas for 48 consecutive months.
- Implemented improved methods to assist with marketing campaigns performance.
- Negotiated sales and pricing with new and existing clients.
- Performed promotional sales calls to increase client base.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Marketed brand and products to drive revenue growth.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Ranked #1 in the nation for KPI in 2019
- Most consistent salesman of the month in 2019 and 2020
- Salesman of the year in 2018
- Product Specialist
- Nissan Brand Ambassador
Senior Sales Professional
Gastonia Nissan
Gastonia, NC
08.2015 - 01.2017
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Achieved car sale targets for new and pre-owned vehicles with a concentration in new vehicles.
- Followed up with prospects, utilizing various methods of communication ie; phone, email.
- Accommodated the clients product preference via presentation and demonstration.
- Attracted leads to develop relationships in homes of them becoming a new client.
- Maintained comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with information comparisons.
Senior Sales Professional
Hall Nissan
Chesapeake, VA
03.2003 - 08.2009
- Trained and developed new team members to improve product knowledge and selling abilities.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Provided leadership and direction to motivate department associates.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Engaged customers and trained sales associates using strong knowledge of products and promotions.
- Utilized selling behaviors to identify and solve customer needs.
Education
60 Credit Hours Post Secondary - Business
Kee Business College
Portsmouth, VA08.1990
Skills
- Strategic sales
- Accurate cash-handling
- Customer relationship management
- Negotiation strategies
- Employee training
- Performance metrics
- Time management
- Presentation skills
- Conflict resolution
- Product knowledge
- Promotional campaigns
- Market analysis
- Sales reporting
- Brand development and marketing
- Sales transaction processing
- Attention to detail
- Sales program creation
- Client retention
- Acquire new business
- Product demonstration
- Organizational skills
- Negotiation tactics
Timeline
Floor Manager
Banister Nissan Of Norfolk
07.2024 - Current
Senior Sales Consultant
Banister Nissan Of Norfolk
02.2017 - 07.2024
Senior Sales Professional
Gastonia Nissan
08.2015 - 01.2017
Senior Sales Professional
Hall Nissan
03.2003 - 08.2009
60 Credit Hours Post Secondary - Business
Kee Business College
Similar Profiles
Melissa BriceMelissa Brice
Business Development Center Representative at Banister Nissan of ChesapeakeBusiness Development Center Representative at Banister Nissan of Chesapeake
Riccarl Jeff Iverson Mariano, SantosRiccarl Jeff Iverson Mariano, Santos
Technician at Nissan Banister And RK Subaru DealershipTechnician at Nissan Banister And RK Subaru Dealership
Jessica SimonsJessica Simons
Service BDC Representative at Banister Nissan Of ChesapeakeService BDC Representative at Banister Nissan Of Chesapeake