Jean Chambers
Remote, COLO SPGS,Colorado
Summary
Knowledgeable and dedicated customer service professional with extensive experience in business to business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Customer Service Professional
Staples Contract And Commercial
777 S Sable Blvd, Aurora
02.2005 - 03.2022
- Responded to customer requests for products, services and company information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Answered average of 30-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Telephone Sales Representative
Future Call Telemarketing
Colorado Springs , CO
10.1999 - 01.2005
- Called warm and cold prospects to promote products such as business loans and credit cards with proven success.
- Maintained strong call control to keep customers focused on sales offerings.
- Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
Office Administration
Skills
- Creative Problem Solving
- De-escalation Techniques
- Customer Retention Strategies
- Upbeat and Positive Personality
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Responding to Difficult Customers
- Verbal and Written Communication
- Data Entry and Maintenance
- Strong Analytical and Problem Solving Skills
- Database Management
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
Certification
- Effortless Experience Representtative Certificate Training -March 2022
Timeline
Senior Customer Service Professional - Staples Contract And Commercial
02.2005 - 03.2022
Telephone Sales Representative - Future Call Telemarketing
10.1999 - 01.2005
3 Rivers Community Collage - , Office Administration
- Effortless Experience Representtative Certificate Training -March 2022
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