Jean Chegnoua
Allen,TX
Summary
Excellent relationship-building, multitasking and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.
Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Personable and dedicated Customer Service Representative with extensive experience in Management industry.
Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking employee with customer service, multitasking and time management abilities.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Nathan Tax Services
Dallas, TX
01.2020 - 04.2023
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Assisted with developing and implementing marketing strategies to improve sales and profitability. Also fluent in Spanish and French.
Assistant Teacher
Richland College
Dallas, TX
08.2013 - 12.2018
- Maintained safe, educational environment for students during learning and free play time.
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Created calm and disciplined classroom environment to improve student focus.
- Supported and documented student growth and progress to achieve academic, social and emotional goals.
- Observed student performance and analyzed individual records to assess progress.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Used videos, lectures and moderated discussions to engage students during class.
Front Desk Receptionist
LaQuinta Inn & Suits
The Colony, TX
07.2015 - 10.2017
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Scheduled appointments and maintained and updated appointment calendars.
- Drafted professional business documents, spreadsheets and correspondence.
Education
Associate of Arts - Real Estate
Collin County Community College District
Plano, TX05.2019
Associate of Arts - Business Administration And Management
Richland College
Dallas, TX12.2018
MBA - Business Administration And Management
The University of Texas At Arlington
Arlington, TXSkills
- Product and Service Knowledge
- Sales Monitoring
- Administration and Reporting
- Performance Evaluations
- Verbal and Written Communication
- Scheduling and Coordinating
- Training and Development
- Microsoft Office Expertise
- Marketing Tactics
- Work Planning and Prioritization
- Onboarding and Orientation
- Project Planning
Languages
Spanish
Full Professional
French
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Nathan Tax Services
01.2020 - 04.2023
Front Desk Receptionist
LaQuinta Inn & Suits
07.2015 - 10.2017
Assistant Teacher
Richland College
08.2013 - 12.2018
Associate of Arts - Real Estate
Collin County Community College District
Associate of Arts - Business Administration And Management
Richland College
MBA - Business Administration And Management
The University of Texas At Arlington
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