JEAN-CLAUDE MOSQUERA
Los Angeles,CA
Summary
Performance-oriented and skilled Clerical professional methodical about managing administrative, promotional and customer service functions to support team and improve group productivity. Prioritize and multitask to handle every need with well-qualified assistance. Diligently pursue every chance to capture new business by monitoring properties, organizing lead data and maintaining efficient schedules.
Overview
8
8
years of professional experience
Work History
Community Consultant
AvalonBay
08.2023 - Current
- Followed-up viewing process, coordinated contingency of credit alerts and maintained timely closing of application process.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Developed new business and managed new and existing clients.
- Managed scheduled meetings to maintain satisfaction of both new and existing clients and facilitate smooth leasing.
- Worked closely with clients to facilitate ID verification process, inspections, and credit reports.
- Reviewed and executed confidential documents, contracts and disclosures.
- Generated leads for sales and rental properties through cold calls and referrals.
Service Manager
Lewis & Elm
08.2022 - 04.2023
- Anticipated business needs, organized prep and service to ensure successful operations
- Educated staff and customers on wines and brewing process for enhanced experiences
- Managed private events and bookings, and promoted the Lewis & Elm Wine Society
- Delivered high-level customer service and tailored recommendations to customers' preferences.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
Assistant Store Manager
Michael Kors
03.2022 - 01.2023
- Recruited exceptional sales associates through various channels, building a high-performing team
- Trained staff to become experts in luxury products, resulting in increased revenue and customer reach
- Led employee onboarding process, ensuring completion of legal and health documents via Workday platform
- Oversaw daily operations and provide a luxury level of experience to customers
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised product movement during store resets and trained staff on luxury standards for displays
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented safety procedures and trained staff in inventory loss prevention.
General Merchandise Leader
Target
01.2021 - 03.2022
- Led a team of 25 employees, ensuring a positive customer experience
- Managed product flow from unload to floor, maintaining data integrity
- Maintained up-to-date audits, pricing, substitutions, and customer surveys for data accuracy
- Created a positive team environment through recognition and metrics updates
- Identified team weak points and implemented corrective actions to resolve concerns.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Oversaw planogram implementation and optimized efficiency during storewide transitions
- Managed stockroom organization and accountability for brand integrity
- Ensured safety procedures compliance and secured the building.
Style Team Leader
Target
07.2019 - 01.2021
- Led a team of 15 employees, delivering a positive customer experience
- Trained team members on visual standards and presentation for apparel and accessories
- Mentored and guided employees to foster proper completion of assigned duties.
- Oversaw product flow from backroom to sales floor, maintaining brand integrity
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members on attendance and safety policies.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Store Manager
ALDO
11.2018 - 07.2019
- Oversaw regional and local sales managers and staff
- Conducted staff training and performance evaluations to promote sales and service programs
- Emphasized product brand awareness and implemented health and safety programs
- Reviewed operational reports to project sales and forecast profitability
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled employee contracts, work-related disputes, and new employee orientation
- Implemented storewide programs to reduce loss and maintain inventory control
- Resolved customer complaints and focused sales efforts based on consumer trends.
Assistant Store Manager
ALDO
09.2016 - 11.2018
- Supervised sales, inventory, cash management, and customer service
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Trained employees on sales and marketing standards
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed stock data and ensured accurate pricing and displays
- Provided exceptional customer service and resolved inquiries and complaints.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Diploma -
Parkland Magnet High School
Greensboro, NC06.2012
Skills
- Exceptional organizational and time management abilities
- Strong leadership and team management skills
- Project Management
- Excellent communication and interpersonal skills
- Attention to detail and accuracy in handling documents
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Phone and Email Etiquette
- Customer-centric approach and dedication to providing a luxury customer experience
- Multitasking and Organization
Languages
Spanish
Native or Bilingual
Timeline
Community Consultant
AvalonBay
08.2023 - Current
Service Manager
Lewis & Elm
08.2022 - 04.2023
Assistant Store Manager
Michael Kors
03.2022 - 01.2023
General Merchandise Leader
Target
01.2021 - 03.2022
Style Team Leader
Target
07.2019 - 01.2021
Store Manager
ALDO
11.2018 - 07.2019
Assistant Store Manager
ALDO
09.2016 - 11.2018
Diploma -
Parkland Magnet High School
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