Jean-Claude TONLE

Taking care of Autistic's People for 16+years, very devoted to serve people on need on Residential program.

Since 7 years it's a part time weekend shift or on call . From Maryland Board of Nursing,

I am DSP and CMT. With required Certifications always updated, sush as CPR First Aid HIPPA, Seizure Management . Workplace Safety. Fire safety etc.

• Operated transit buses safely, adhering to traffic regulations and safety protocols.
• Assisted passengers with boarding, providing excellent customer service and support.
• Monitored vehicle systems for maintenance needs, ensuring optimal operational performance.
• Maintained accurate logs of routes, schedules, and incidents for reporting purposes.
• Collaborated with dispatch personnel to efficiently manage route adjustments and delays.
• Conducted pre-trip inspections to confirm vehicle readiness and compliance with safety standards.
• Trained new operators on company policies, safety practices, and customer interaction techniques.
• Implemented process improvements that enhanced route efficiency and reduced delays in service delivery.
• Assisted new drivers in acclimating to their roles through mentorship and hands-on training sessions.
• Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
• Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
• Assisted disabled passengers, ensuring comfortable boarding, seating, and disembarking from the bus.
• Ensured passenger safety with thorough pre-trip vehicle inspections and adherence to traffic regulations.
• Participated in ongoing training programs to stay current on industry trends, safety guidelines, and company policies.
• Reduced maintenance costs by promptly reporting mechanical issues and performing minor repairs on the bus.
• Maintained a strong attendance record demonstrating reliability as an essential team member consistently available for assigned shifts.
• Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
• Transported passengers safely along prescribed routes according to tight schedules.
• Updated and maintained accurate trip logs and records.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Organized and detail-oriented with a strong work ethics
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.

• Monitored vehicle performance and reported maintenance needs promptly.
• Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
• Provided exceptional customer service to enhance passenger satisfaction.
• Trained new operators on operational procedures and safety standards.

• Operated various vehicles to ensure safe and timely transport of passengers.
• Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
• Provided exceptional customer service, addressing passenger inquiries and concerns effectively.
• Adapted routes based on traffic conditions to enhance travel efficiency and minimize delays.

• Improved route performance by contributing feedback during regular meetings with supervisors regarding potential improvements or challenges faced on specific routes.
• Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
• Followed all relevant schedules for routes and arrivals.
• Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.

• Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
• Developed personalized support plans based on individual needs and preferences.
• Facilitated communication between clients, families, and interdisciplinary teams to ensure cohesive care.
• Monitored client progress and adjusted support strategies to achieve desired outcomes.