Jean C. Ortiz
Bronx,NY
Summary
Dynamic General Manager with a proven track record at Krispy Kreme Doughnuts, excelling in employee training and inventory management. Enhanced guest experiences, driving sales growth year over year. Skilled in effective communication and labor forecasting, achieving profitability aligned with business objectives while fostering a positive team environment.
Overview
20
20
years of professional experience
Work History
General Manager
Krispy Kreme Doughnuts
New York, USA
12.2019 - Current
- Supported training all new assistant managers and general managers in building and opening New York City Market.
- Supported opening of 15 new shops and trained staff across all levels to meet company standards.
- Coached team to prioritize guest focus, enhancing shop experience and increasing sales week over week and year over year.
- Managed labor to forecast and adjust to store sales.
- Manage inventory to keep within store sales and forecast to adjust to shop needs.
- Monitored product quality to meet Krispy Kreme standards and guarantee customer satisfaction.
- Facilitated resolution of guest complaints through online channels and in-store interactions to maintain service quality.
- Ensure all store physical properties are in good working condition.
- Monitored shop compliance with fair work week NYC labor laws.
- Demonstrated safety consciousness and promoted store safety.
- Achieved profitability and business plan objectives aligned with store operating plan and financial goals.
- Conducted interviews and managed the hiring process.
Team member/Assistant Manager
Krispy Kreme Doughnuts
New York, USA
09.2006 - 01.2019
- Hire and train all new Team Members as well as continuing coaching.
- Supported store manager in daily operations, enhancing overall store efficiency.
- Delivered exceptional customer service to all customers, fostering loyalty and satisfaction.
- Oversaw shuttle drivers, created schedules, resolved concerns, and maintained trucks.
- Facilitated open communication between shop and producing shop, ensuring timely information flow.
- Cooperatively place orders for supplies needed in the store and do inventory.
- Help manage the fundraising program for the shop.
Education
Associates of Sciences - Liberal Arts
Hostos Community College
Bronx, NY12.2012
High School Diploma -
Adlai E. Stevenson H .S.
Bronx, NY06.2006
Skills
- Positive engagement
- Effective communication
- Web navigation
- Microsoft navigation
- Employee training
- Inventory management
- Labor forecasting
Timeline
General Manager
Krispy Kreme Doughnuts
12.2019 - Current
Team member/Assistant Manager
Krispy Kreme Doughnuts
09.2006 - 01.2019
Associates of Sciences - Liberal Arts
Hostos Community College
High School Diploma -
Adlai E. Stevenson H .S.