Jean Crawford
Loxahatchee,Florida
Summary
Patient-focused dental hygienist bringing several years' experience to growing dental practice. Expert in prophylaxis and patient education. Team-oriented with success in cultivating long-term relationships with patients.
Overview
14
14
years of professional experience
Work History
Dental Hygienist
Mohip Dental and Associates
Wellington, FL
02.2012 - Current
- Took dental images and X-rays to identify areas of concern and presented to dentists for review.
- Applied fluoride treatments to protect teeth against cavities.
- Provided patient education on proper oral hygiene techniques and preventive dental care.
- Recognized warning signs of serious conditions such as cancer or diabetes through clinical observations.
- Ordered supplies needed for daily operations within budgetary guidelines.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Instructed patients in brushing and flossing techniques to maintain optimal oral health.
- Scheduled patient appointments and managed follow-up care.
- Developed treatment plans based on diagnosis and discussed with dentists.
- Prepared treatment rooms for patient examinations.
- Counseled patients on smoking cessation strategies for improved oral health outcomes.
- Kept track of treatment information in patient records.
- Customized prophylactic treatment to individual patients' needs.
- Assessed overall oral health by examining teeth and gums for signs of disease or other irregularities.
- Maintained accurate records of patient treatment plans using electronic medical records software.
- Customized dental prophylactic treatment to meet individual patients' needs.
- Conducted dental cleanings and checked teeth for cracked fillings.
- Managed dental records and entered information into system, keeping important patient information on file.
- Performed periodontal charting to record the condition of patients' gums.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Established clean, sterile and welcoming environment for patients.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Handled general office duties to support administrative staff during peak hours.
- Took medical and dental history and recorded vital signs of patients.
- Accurately collected and recorded patient medical and dental histories.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Conducted x-rays to detect potential issues such as decay, cysts, tumors and bone loss.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted testing of software and systems to ensure quality and reliability.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exposed dental diagnostic x-rays.
- Collaborated with other healthcare professionals regarding patient care planning.
- Cleaned and polished removable appliances such as dentures and orthodontic retainers.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Cared for patients using advanced tooth cleaning methods.
- Demonstrated use of dental instruments, including scalers, curettes, air polishers, and ultrasonic devices.
- Examined mouth for sores or lesions that may indicate a need for further evaluation.
- Positioned patients properly during examination or treatment for comfort and safety.
- Sterilized dental instruments before each procedure according to infection control protocols.
- Administered local anesthetics prior to dental treatments when necessary.
- Instructed patients on dental hygiene and oral care by demonstrating effective flossing and brushing techniques and recommending quality oral care products.
- Educated patients about good nutrition for maintaining healthy teeth and gums.
- Performed root planing procedures to remove plaque from below the gum line.
- Examined gums manually and visually to determine periodontal disease and screen for oral cancer.
Medical/dental Insurance Processor
Remote
Remote, Florida
02.2024 - 11.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Operated a variety of machinery and tools safely and efficiently.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Analyzed customer feedback to identify areas needing improvement in service delivery.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Handled billing related activities focused on medical specialties.
- Resolved disputes between policyholders, agents, and third parties promptly.
Administrative Assistant
Marriage And Family Services
Delray Beach (remote), Florida
01.2022 - 10.2025
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Proofread content for typo-free emails and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between different departments within the organization.
Data Entry Administrator
Marriage And Family Services
Delray Beach, Florida
01.2022 - 10.2022
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Operated a variety of machinery and tools safely and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Identified and corrected improper cases of data entry to prevent data redundancies and integrity failures.
- Coordinated assignment distribution to facilitate smooth workflows.
- Researched and updated customer records in database system.
- Inputted data into various software programs accurately and efficiently.
- Arranged production schedules to focus and guide data management team.
- Created detailed reports on data entry activities.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Identified discrepancies between source documents and entered data, rectifying issues where necessary.
- Communicated effectively with colleagues, customers, and vendors via email, phone, or in person.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Maintained log of all transactions for record keeping purposes.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Performed periodic audits to ensure accuracy of data entries.
- Assisted other team members with complex data entry tasks as needed.
Education
Bachelor of Science - Denytal Hygiene
Palm Beach State College
Lake Worth, FL05-1994
Timeline
Medical/dental Insurance Processor
Remote
02.2024 - 11.2025
Administrative Assistant
Marriage And Family Services
01.2022 - 10.2025
Data Entry Administrator
Marriage And Family Services
01.2022 - 10.2022
Dental Hygienist
Mohip Dental and Associates
02.2012 - Current
Bachelor of Science - Denytal Hygiene
Palm Beach State College
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