Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jean Dagobert

Fort Lauderdale,Florida

Summary

Data-driven Business Analyst focus on gathering vital intelligence to meet business needs, improve operations. Passionate about continuously improving product knowledge and service skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Business Analyst

NCCI
07.2022 - Current
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
  • Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
  • Streamlined project management with effective communication and collaboration across cross-functional teams.
  • Managed vendor relationships to negotiate contracts, secure favorable pricing, and ensure timely delivery of products or services.
  • Increased efficiency in resource allocation by conducting detailed business requirements analysis.

Client Service Analyst

NCCI
07.2019 - 07.2022
  • Improved client satisfaction by providing timely and accurate responses to inquiries.
  • Streamlined processes for increased efficiency in managing client accounts and requests.
  • Developed strong relationships with clients through exceptional communication skills and personalized service.
  • Enhanced team productivity by collaborating on projects, sharing knowledge, and addressing issues promptly.
  • Resolved complex account issues for clients, ensuring a high level of satisfaction and retention.
  • Conducted thorough research to provide data-driven recommendations for improving client services.
  • Participated in regular meetings with team members to discuss progress, challenges, and best practices in client service management.

Education

Bachelor of Arts - Psychology

Florida Atlantic University
Boca Raton, FL
12.2014

Skills

  • Software Design
  • Analysis
  • Teamwork
  • Software Maintenance
  • Process Improvement
  • Microsoft Access and/or SQL
  • Experience
  • Operational Reporting
  • Strategic Planning
  • Gap Analysis
  • Business Process Improvement
  • Data Analysis
  • Financial Advising
  • SQL Proficiency
  • Big Picture Thinking
  • Work Well Under Pressure

Certification

• Google Data Analytics Professional Certification.

July 2022

Languages

French

Timeline

Business Analyst

NCCI
07.2022 - Current

Client Service Analyst

NCCI
07.2019 - 07.2022

Bachelor of Arts - Psychology

Florida Atlantic University

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Jean Dagobert