Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Registrar
Park Meadows Elementary School
12.2022 - Current
Verified paperwork accuracy and checked for completion prior to processing.
Organized, reviewed and filed paperwork for secure recordkeeping.
Greeted every guest with a personable approach and provided knowledgeable service.
Updated computer system with latest information to keep records current and accurate.
Processed registrations with attention to compliance and operational policies.
Responded to requests for information from various individuals while providing exceptional customer service.
Substitute Teacher, K-12
Educational Services LLC
11.2021 - 10.2022
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Assigned and explained homework.
Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Upheld classroom routines to support student environments and maintain consistent schedules.
Tax Associate/Client Services Representative
H&R Block
12.2012 - 04.2016
Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
Offered clients recommendations to reduce tax liabilities.
Advisor
Apollo Group
10.2009 - 09.2011
Finalized and processed enrollment applications.
Met or exceeded enrollment and retention goals consistently.
Trained and mentored junior enrollment professionals.
Helped students complete applications and navigate admissions processes.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Office Manager
Chain Reaction Motorsports
05.2007 - 10.2009
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Coached new hires on company processes while managing employees to achieve maximum production.
Drafted copy for documents, social media posts and internal memoranda.
Informed applicants about job conditions and benefits.
Consulted with supervisor to identify company needs and preferred employee qualifications.
Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
Internet Sales Director
Biddulph Mazda & Imports
01.2003 - 05.2007
Responded to internet inquiries and phone calls in timely matter.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Provided superior and individualized customer service.
Exceeded targets by building, directing and motivating high-performing sales team.
Updated company website with deals and product packages.
Built relationships with customers and community to establish long-term business growth.