Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Jean DeFrank

Memphis,TN

Summary

Capable of filling leadership roles, adapting to change, and making decisions under pressure. Detail oriented and enthusiastic about exceeding expectations. Possesses excellent organizational skills and a willingness to communicate. Authorized to work in the US for any employer

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader/Equipment Operator/De-Ice

FedEx
03.2024 - Current
  • Leads the team and delegates tasks to appropriate team members.
  • Addresses conflict or other obstacles professionally.
  • Responsible for the coordination of all offload/reload operations of assigned aircraft.
  • Adheres to and enforces all FedEx policies and applicable safety guidelines to avoid conflict, accident, or injury. Including, but not limited to: use of proper hand signals, proper communication to other team members, and the accessibility and use of necessary PPE.
  • Empowers team members by providing positive feedback and acknowledgement for their achievements.
  • Encourages a positive and collaborative work environment among all members of the team.

Equipment Operator/De-Ice

FedEx
07.2023 - 03.2024
  • Operated heavy equipment safely on a daily basis.
  • Ensured a safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.

Customer Success Manager/Coach

MiCare Path (TNacity Blue Ocean LLC)
01.2021 - 06.2023
  • Responsibilities include: maintaining knowledge on HIPAA laws and ICD-10 code data.
  • Remote enrollment of patients from various clinical accounts across the US.
  • Assisting in the set-up process of various medical devices, app set-up, and troubleshooting.
  • Medical device troubleshooting.
  • Traveling with team to host demos on the platform and demonstrate in-system patient data transfer and onboarding to clients.
  • The creation of written content for the platform itself. I have created over 500 articles written on various chronic disease and Musculoskeletal topics for the MiCare platform.
  • Hosted multiple projects to clean up and ensure accuracy in the platform.
  • Created a patient communication logging system for incoming patient calls, emails, texts, etc. as well as the logging system and creation schedule for all articles/content being uploaded into the site.
  • Seasoned coach/trainer for incoming interns and new hires in the customer success department of the company.

Guest Services Manager

Pavo Salon and the Well
06.2019 - 05.2021
  • Responsible for managing the front desk staff of the Midtown Pavo location.
  • Created schedules for both the front desk and call center staff.
  • Managed product inventory as well as placing product orders for the store to ensure consistent product stock.
  • Resolved any client or staff issues or concerns in a timely and professional manner.

Education

Bachelor of Science - Health Sciences

UNIVERSITY OF MEMPHIS
Memphis, TN
05.2021

Skills

  • Leadership
  • Collaborative
  • Management (5 years)
  • Self-Guided
  • Problem Solver
  • Takes Initiative
  • Positive Attitude

Certification

  • CPR Certification

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Used Microsoft Excel to categorize and organize patient data and onboarding status in an interactive shared document.
  • Created over 500 original articles for the MiCare Path and MiCare Health platforms.
  • Helped to host a fundraiser and network with many people and organizations throughout Memphis. Successfully raised over $100,000 for The Houston High School Band organization in 2014 for the spring 2014 trip to perform at Carnegie Hall, New York.

Additional Information

  • ADDITIONAL SKILLS
  • Experienced in sales.
  • Fast and eager learner.
  • Team player.
  • Experienced in Customer service, retention, and success.
  • Complex problem solver.

Timeline

Team Leader/Equipment Operator/De-Ice

FedEx
03.2024 - Current

Equipment Operator/De-Ice

FedEx
07.2023 - 03.2024

Customer Success Manager/Coach

MiCare Path (TNacity Blue Ocean LLC)
01.2021 - 06.2023

Guest Services Manager

Pavo Salon and the Well
06.2019 - 05.2021

Bachelor of Science - Health Sciences

UNIVERSITY OF MEMPHIS

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