Jean DellAmore
Odenton,MD
Summary
Dynamic Sales Manager with a proven track record at ARI Hetra, excelling in relationship building and staff management. Achieved significant revenue growth through innovative strategies and exceptional customer service. Skilled in training sales teams and optimizing performance, fostering a culture of accountability and continuous improvement.
Overview
26
26
years of professional experience
Work History
Sales Manager
ARI Hetra
05.2024 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team of 7 Regional Sales Managers (RSMs) by providing motivational coaching and performance-based incentives.
- Provided background and expertise on the heavy-duty vehicle industry in North America
- Attended trade shows promoting various products
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to expain sales opportunities.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
President
Stertil-Koni
01.1999 - 12.2023
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Supported project management team for optimal performance.
- Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
- Reduced operational costs through strategic cost management initiatives.
Education
MBA - Marketing Management
Loyola College
Baltimore, MD04-1983
Bachelor of Arts - Business/government
Georgetown University
Washington DC09-1967
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Visiting customers and ensuring customer satisfaction
Accomplishments
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 31 staff members.
- Became market leader in the industry
Languages
French
Native or Bilingual
Timeline
Sales Manager
ARI Hetra
05.2024 - 03.2025
President
Stertil-Koni
01.1999 - 12.2023
MBA - Marketing Management
Loyola College
Bachelor of Arts - Business/government
Georgetown University
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