Jean Dillon
Albany
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
County of Albany
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Confidential Secretary
County of Albany
07.2016 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service to clients and visitors, fostering a welcoming atmosphere that reflected positively on the company''s image.
- Supported human resources initiatives by assisting with employee onboarding, training, and performance evaluations.
- Served as a reliable point of contact for staff members seeking assistance or information related to company policies or procedures.
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Scheduling and calendar management
- Database entry
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Data organization
- Deadline oriented
- Professional and mature
Timeline
Administrative Assistant
County of Albany
07.2022 - Current
Confidential Secretary
County of Albany
07.2016 - 07.2022