Jean Duley
Mardela Springs,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated Human Services professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Owner
The World Closet
05.2000 - Current
- Purchasing, staging, photographing, content description, value research, marketing, packing and logistics.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Country Store Clerk
Acts Manor House Retirement Community
01.2022 - 06.2022
- Customer service, stock management, event support.
Service Advisor
H&S Automotive
12.2018 - 07.2019
- Coordinate and schedule repairs for three technicians
- Responsible for sales, parts management, A/R, A/P, inventory control, and business management.
- Developed estimates by costing materials, supplies, and labor.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Western Maryland Area Representative (Volunteer Position)
Oxford House Inc.
07.2015 - 07.2019
- Established first Oxford House in Western Maryland
- Lobbying local government and non-profits, grant writing, public speaking, and working with County court systems to educate and promote Oxford House Sober Living
- Expanded sober living houses from zero to five houses in two years
- Coordinated and supervised volunteers for the program.
Business Manager
McFadden Painting & Contracting
07.2008 - 12.2018
- A/R, A/P, create work orders, contracts and HR duties
- Coordinating supplies to job sites and customer service.
Substance Abuse Counselor – Case Manager
Kolmac Clinic
10.2013 - 05.2015
- Facilitated individual, group, and family counseling
- Assessments, treatment planning and case management
- Worked extensively with court systems, lawyers, parole and probation, and government agencies
- Verified and billed insurance claims
- Supervised and monitored staff and trainee counselors.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Developed individual treatment goals based on history and diagnosis.
- Supported aftercare planning for continued recovery after treatment.
Substance Abuse Counselor – Case Manager
Wells House Inc.
04.2011 - 08.2013
- Develop, implement and standardize the programs for Intensive Outpatient Treatment
- Facilitated individual, group, and family counseling
- Assessments, treatment planning and case management
- Worked extensively with the court system, lawyers, parole and probation and government agencies
- Supervised and monitored staff and trainee counselors.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
Substance Abuse Counselor – Case Manager and Owner
Monocacy Counseling
08.2002 - 11.2007
- Develop, implement and standardize the programs for Intensive Outpatient Treatment
- Facilitated individual, group, and family counseling
- Assessments, treatment planning and case management
- Worked extensively with the court system, lawyers, parole and probation and government agencies
- Verified and billing insurance claims
- Supervised and monitored staff and trainee counselors.
Education
Certificate in Service Advising and Sales -
ATI
01.2019
Social Work -
Hood College
01.2007
Human Services -
Frederick Community College
01.2004
Skills
- Motivational Interviewing
- Case management
- Treatment planning
- Individual and group counseling
- Business development
- Curriculum development
- Crisis intervention
- Intake assessments
- Supervising experience
- Effective presentation skills
- Public speaking
- Research and grant funding
- Customer Relations
- Small business operations
- Relationship Building
- Client Service
- Project Management
- Business Management
- Business Planning
- Staff Management
- Marketing
- Team Oversight
- Staff hiring
- Business Administration
- Negotiation
- Employee Development
- Administrative Oversight
- Regulatory Compliance
- Labor Relations
- Customer Service
- Teamwork and Collaboration
- Team Leadership
- Scheduling
- Schedule Management
- Records Organization and Management
Affiliations
Social Work Phi Alpha Honor Society
Leadership Experience
Supervised a team of over twenty volunteers. Created fundraisers and grant proposals to expand sober housing. Successfully lobbied local Government and Judicial System to expand substance abuse treatment in Western Maryland.
Timeline
Country Store Clerk
Acts Manor House Retirement Community
01.2022 - 06.2022
Service Advisor
H&S Automotive
12.2018 - 07.2019
Western Maryland Area Representative (Volunteer Position)
Oxford House Inc.
07.2015 - 07.2019
Substance Abuse Counselor – Case Manager
Kolmac Clinic
10.2013 - 05.2015
Substance Abuse Counselor – Case Manager
Wells House Inc.
04.2011 - 08.2013
Business Manager
McFadden Painting & Contracting
07.2008 - 12.2018
Substance Abuse Counselor – Case Manager and Owner
Monocacy Counseling
08.2002 - 11.2007
Owner
The World Closet
05.2000 - Current
Certificate in Service Advising and Sales -
ATI
Social Work -
Hood College
Human Services -
Frederick Community College