Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.
*Patrol assigned areas on foot.
*Monitor surveillance systems, alarms, and access control systems.
*Write detailed incident and daily activity reports.
*Call law enforcement or emergency services when needed.
*Greet and check in patients warmly and professionally.
*Answer phone calls, respond to inquiries, and direct calls to appropriate personnel.
*Schedule and confirm patient appointments
(athenahealth/EHR/EMR).
*Collect patient information, verify insurance, and process necessary paperwork.
*Maintain and update patient records in the clinic’s electronic health system (EHR/EMR).
*Handle co-pays, billing inquiries, and basic administrative tasks.
*patrol hospital grounds, buildings, and parking areas to monitor and ensure safety
*Respond quickly to emergency situations, alarms, disturbances, or safety hazards
*Control access to restricted areas and check IDs of visitors and staff as needed
*Escort staff, patients, or visitors for safety concerns.
*Monitor security systems such as CCTV, alarms, and access
control panels.
*Write incident and daily activity reports accurately and in a timely manner
*Collaborate with local law enforcement and emergency responders when necessary
*Write incident and daily activity reports accurately and in a timely manner
*Greeting customers and providing assistance in locating products.
*Processing returns, exchanges, and refunds in accordance with Walmart policies
*Assisting with online order pickups, deliveries, and problems.
*Handling complaints or issues and escalating them when necessary
*Operating point-of-sale systems or customer service desks.
* Handles phone calls with customer needs
multilingual communication
Ability to multitask in a fast-paced environment
Proficiency with scheduling software and office equipment