Jean-Emmanuel Pierre-Canel
Summary
Demonstrate a strong work ethic and sense of team spirit.
Display a self-motivated and resourceful attitude.
Flexible and quick learner who enjoys taking on new challenges and learning new processes.
Dedicated with a history of meeting company goals utilizing consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Operations & Office Manager
Mass General Brigham@ Newton Wellesley Hospital
04.2019 - 07.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Location Manager
Southcoast Group Under VPNE/aloha Solution
05.2015 - 04.2019
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Developed business plans covering use of materials, equipment safety and employee management.
- Built strong team through proactive recruitment and hiring strategies.
Customer Service Representative
Dana Farber
01.2010 - 04.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate Degree Business Management - Business Management
ECOLE SUPERIEURE D'INFOTRONIQUE D'HAITI
Port-au-Prince, Haiti 06.2005
Skills
- Office Management
- Inventory Control
- Policy Development
- Workforce Management
Timeline
Operations & Office Manager
Mass General Brigham@ Newton Wellesley Hospital
04.2019 - 07.2023
Location Manager
Southcoast Group Under VPNE/aloha Solution
05.2015 - 04.2019
Customer Service Representative
Dana Farber
01.2010 - 04.2015
Associate Degree Business Management - Business Management
ECOLE SUPERIEURE D'INFOTRONIQUE D'HAITI
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