Jean Epiphane YAPO
Abidjan,Côte d'Ivoire
Summary
professional with many years of experience generating sales and serving customers. A seasoned professional with expertise in attracting new business and propelling relationships with current accounts. Consistently achieve sales goals using proven sales techniques and customer service skills. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable, and experienced in setting up displays, restocking shelves, and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
Work History
Commercial
ORANGE CI
Abidjan, Ivory Coast
12.2023 - 02.2024
- Developed and implemented sales strategies to increase customer base.
- Maintained records of customer accounts, orders, and payments.
- Conducted market research to identify potential clients in the area.
- Provided technical support to clients regarding products or services sold.
Transit Agent Import/Transit
Gao Tong Customs Clearance Company
Abidjan zone 4, Ivory Coast
03.2021 - 08.2023
- Responsible for monitoring the delivery of goods, informing the customer of progress, and presenting solutions for anomalies.
- Provided customer service to clients through phone and email communication.
- Developed customer relationships and ensured satisfaction with services.
- Responsible for collecting the shipping documents for the goods and putting together the service file (transit, customs).
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responsible for producing and controlling documents relating to the international movement of goods (customs invoice, Single Administrative Declaration, letter of credit, etc.); Monitoring transfers of customers' containers to the quay.
- Prepare, monitor, or control the invoicing of transit or customs operations (supplier payments, customs taxes, Declaration of Exchange of Goods, etc.).
Agent De Transit
DHL GLOBAL FORWARDING CI
Marcory, Ivory Coast
12.2019 - 12.2020
- Design a freight routing plan.
- Manage regulatory aspects relating to the transport of goods worldwide and import-export.
- Monitor the delivery of goods, inform the customer about the progress, and present solutions for anomalies.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Performed administrative tasks such as data entry, filing paperwork, updating databases, and preparing reports.
- Assisted customers with placing orders answering questions about products, pricing, availability, product uses and credit terms.
Education
University Diploma of Technology in Transport Logistics -
School of Advanced Business Studies (EDHEC)
Ivory Coast04.2019
Higher Technician Certificate in Transport Logistics -
Grtaduate School of Business
Ivory Coast01.2019
licence 1 - Geography
Félix Houphouët Boigny University
Cocody, Ivory Coast01.2017
Scientific Baccalaureate Series D - Scientific Program
Cours Secondaire Entente (CSE)
Grand Lahou, Ivory Coast01.2014
Skills
- Excel
- Word
- Powerpoint
- Ability to work under pressure
- Team worker
- Rigorous
- Dynamic
- Motivate
- Good interpersonal skills
- Vigilance
- Reactivity
- Adaptability
- Sense of contact
- Communication
- Pedagogy
- Organization of the transport chain
- Deal structuring
- IPAKIE System
- NAVIS System
- Import/export techniques
- Freight regulations
- Commercial techniques
Personal Information
- Age: 28
- Date of Birth: 10/01/95
- Nationality: ivoirienne
- Driving License: ABCDEF
- Marital Status: Célibataire sans enfant
Languages
French
Professional
English
Limited
Timeline
Commercial
ORANGE CI
12.2023 - 02.2024
Transit Agent Import/Transit
Gao Tong Customs Clearance Company
03.2021 - 08.2023
Agent De Transit
DHL GLOBAL FORWARDING CI
12.2019 - 12.2020
University Diploma of Technology in Transport Logistics -
School of Advanced Business Studies (EDHEC)
Higher Technician Certificate in Transport Logistics -
Grtaduate School of Business
licence 1 - Geography
Félix Houphouët Boigny University
Scientific Baccalaureate Series D - Scientific Program
Cours Secondaire Entente (CSE)
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