Jean E. Sanborn
Northford,CT
Summary
Aspiring Casualty Adjuster with expertise in property and casualty claims and effective skills as a Motor Vehicle Damage Appraiser. Currently preparing for the Connecticut Licensing Test, showcasing dedication to professional development. Proficient in analytical assessment, communication, and detail-oriented tasks, aiming to enhance claims management processes in a dynamic insurance setting. Demonstrates exceptional multitasking abilities while ensuring high customer satisfaction through a compassionate approach.
Overview
5
5
years of professional experience
Work History
Home Health Aid / Caregiver
Home Health Aid / Caregiver
Seymour, CT
05.2024 - 12.2024
- Provided personalized care to an elderly hospice client in their home, helping with daily activities such as bathing, dressing, and meal preparation.
- Monitored clients' health, administered medications, and reported any changes to the family or medical team.
- Developed a trusting relationship with the client and their family, providing emotional support and companionship.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Improved patient outlook and daily living through compassionate care.
Retirement Coordinator
Fidelity
Albuquerque, NM
07.2021 - 05.2024
- Managed multimillion-dollar accounts, overseeing multiple clients' administration of 401(k)s and pensions
- Provided expert advice and solutions to clients regarding retirement planning
- Handled sensitive financial information with professionalism and discretion
- Established and maintained strong client relationships, ensuring long-term satisfaction
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints in a timely manner while upholding company standards.
Support Representative
Alorica
Albuquerque, NM
10.2019 - 06.2021
- Assisted military clients with service contracts, providing dedicated support and problem-solving for critical matters
- Delivered round-the-clock assistance, ensuring timely and accurate responses to inquiries and concerns
- Ensured high standards of customer satisfaction in a high-pressure environment
- Provided technical support to customers via phone, email and chat.
- Resolved complex and escalated support issues.
- Analyzed data from previous interactions to anticipate potential problems before they arise.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback to ensure satisfaction levels were met or exceeded expectations.
Education
High School Diploma -
Belen High School
Valencia, NM01.2001
Some College (No Degree) - English
University Of New Mexico
Albuquerque, NMSkills
- Self-motivated
- Customer Relations
- Computer Proficiency
- Reliable and punctual
- Multitasking and prioritization
- Courteous and professional
- Records management
- Time management
- Positive attitude
- Calm & Professional under pressure
- Communication
- Strong self-motivation and initiative in all tasks
- Excellent at fostering clear, open communication with clients and teams
- Led high-performing teams that consistently exceeded set goals
- Proven ability to inspire, manage, and guide teams toward successful outcomes
- Dependable and responsible
- Respectful and compassionate
References
References available upon request.
Timeline
Home Health Aid / Caregiver
Home Health Aid / Caregiver
05.2024 - 12.2024
Retirement Coordinator
Fidelity
07.2021 - 05.2024
Support Representative
Alorica
10.2019 - 06.2021
High School Diploma -
Belen High School
Some College (No Degree) - English
University Of New Mexico
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