JEAN FLOOK
Waterford,PA
Summary
Hardworking secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Goal-oriented and welcoming with proven history of modernizing traditional offices to maximize patient satisfaction. Dedicated to organization and collaboration with over 13 years. experience in an office atmosphere.
Overview
9
9
years of professional experience
Work History
Medical Secretary
Dr. Edward Janus, D.O.
Erie, PA
08.2013 - Current
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Coordinated customer service, patient scheduling and billing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Education
Associate of Applied Science -
Erie Business Center
Erie, PA08.2013
Skills
- Call Transfers
- Data Entry Software
- Medical Terminology
- Cleaning and Sterilizing
- Patient History Collection
- Information Assistance
- Answering Questions
- Patient Health Information Access
- Patient Medical Histories
- Scheduling Tests and Procedures
- Patient Database Maintenance
- Office Coordination
- Outpatient Procedures
- Insurance Authorizations
- Calendar and Appointment Management
- Payment Plan Options
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Medical Secretary
Dr. Edward Janus, D.O.
08.2013 - Current
Associate of Applied Science -
Erie Business Center
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