Jean Gonzalez
Menards
WAUKEGAN,Illinois
2
Languages
3
years of professional experience
Safety-conscious team member with experience in retail and food service. Expertise in operating forklifts and managing inventory while ensuring compliance and cleanliness. Skilled in enhancing operational efficiency and customer satisfaction through effective communication and teamwork.
Work History
Outside Yard Team Member
11 Months- Guided customers in product selection and provided answers to inquiries, ensuring a seamless shopping experience.
- Operated forklifts and pallet jacks to efficiently move merchandise throughout the yard.
- Worked in rough environments like snowstorms, high-degree weather, rain, and hazardous smoke conditions from neighboring states/countries' forest fires.
- Operated forklifts and pallet jacks to efficiently move merchandise throughout the yard and in a safe manner as customers were constantly present throughout our work space.
- Responded effectively to evolving demands and responsibilities in a high-paced retail setting to ensure operational efficiency.
- Developed knowledge of products and tools, enhancing ability to assist customers effectively.
- Performed routine maintenance on equipment used in daily operations, prolonging the life of valuable tools.
- Monitored stock levels through routine inventory checks to ensure timely product accessibility for customers.
- Enhanced customer satisfaction by providing efficient and accurate assistance in locating products.
- Assisted management with planning layout changes within the yard space for optimal workflow efficiency improvements.
- Developed strong relationships with customers, leading to repeat business and positive word-of-mouth referrals.
- Maintained a safe and clean work environment, ensuring compliance with company policies and procedures.
- Supported sales staff by keeping them informed about available stock levels, helping them meet customer needs more effectively.
- Trained new employees on yard operations, equipment usage, and safety protocols, fostering a supportive work culture.
- Managed incoming shipments by checking contents against invoices, ensuring accurate deliveries every time.
- Worked closely with various departments to ensure timely and accurate delivery of customer orders, resulting in high customer satisfaction levels.
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Received Employee of the Month in December 2025, 3 months after being hired.
Cook
6 Months- Prepared and cooked daily meals, ensuring adherence to dietary restrictions and preferences.
- Coordinated with kitchen staff to streamline food preparation processes and improve efficiency.
- Assisted in menu planning, incorporating seasonal ingredients to enhance meal variety.
- Maintained cleanliness and organization of kitchen area, following food safety regulations.
- Trained new team members on cooking techniques and kitchen protocols for operational consistency.
- On constant call for various food requests from the elderly habitants of the Estate.
- Kept a strict schedule for meal times and adapted to changes regarding the menu.
Bartenders Apprentice
11 Months- Crafted and served diverse cocktails, enhancing guest satisfaction through personalized drink recommendations.
- Collaborated with kitchen staff to synchronize food and beverage service, improving overall dining experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Operated point-of-sale system efficiently, processing transactions accurately and swiftly during peak hours.
- Developed innovative cocktail recipes, contributing to seasonal menu changes that attracted repeat customers.
- Assisted in training new bartenders on standard operating procedures and menu offerings to ensure consistency.
- Served high customer volumes during special events, nights, and weekends.
- Engaged with guests to create a welcoming atmosphere, building rapport and fostering customer loyalty through exceptional service.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Retail Stocker
4 Months- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, maintaining accurate stock levels.
- Monitored expiration dates, removing outdated items to ensure quality standards.
- Supported customer service efforts by quickly restocking popular items during peak hours.
- Trained new staff on proper stocking procedures and safety protocols.
- Contributed to overall store cleanliness and presentation through regular maintenance tasks.
- Carried heavy loads from the first floor of the casino to the third floor warehouse area.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
High School Diploma
Skills
Forklift operation
Loading and unloading
Shelf stocking
Order picking
Forklift operation
Inventory management
Heavy lifting
Client interaction
Load management
Teamwork
Hand tool proficiency
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Outside Yard Team Member
Menards
09.2025 - CurrentRead More
Cook
Serenity Estates
03.2025 - 09.2025Read More
Bartenders Apprentice
Harrah's Casino
04.2024 - 03.2025Read More
Retail Stocker
Harrah's Casino
12.2023 - 04.2024Read More
Del Sol Academy
High School Diploma
Read More